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By Siddhartha Chatterjee
Posted

Bayes, Reagan, and Digital Transformation

For a while now, I’ve been on the 7-Minute Workout.  This being 2015, of course I use an app to guide me through the routine, complete with coach’s voice, whistle, badges for staying on track, [...]

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By Harshal Shah
Posted

Starbucks patient experience?

Starbucks is well noted for its consistent customer experience. You can be pretty confident of the experience you are going to get at a Starbucks no matter where you are. I am just as confident [...]