industry

CX Transformation for Insurance

A digital insurance experience for customers, sales, service, and claims representatives with a 360-degree view of the policy holder.

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Today’s insurance customers not only expect but demand services to be available online and available via their preferred digital device. Additionally, legacy systems also limit agility and create challenges for scaling their business. With this changing customer behavior and expectations, insurance companies need to evolve, embrace digitization and move their customer relationship management (CRM) operations to the cloud to achieve the flexibility necessary to serve their customers wherever they are and whenever they want. In fact, insurance companies who have embraced digitization have seen an increase of 45% in their online insurance Sales during the global pandemic.

For over 20 years, Persistent has been delivering value to the insurance sector through reliable software delivery, an innovative mindset and ready to use accelerators including Insurance Solutions built on Salesforce.

Benefits

Persistent’s Digital Insurance Solutions integrates with business rule engines and underwriting systems to offer transformed digital experiences such as orchestrated marketing journeys, digital policy illustration and quoting, predictive insights and 360-degree view of policy holders.

  • Increased revenue through existing policyholders with faster go to market for new insurance products
  • Easy data access to renewal, new opportunities, and new leads
  • Reduced Turn-Around-Time (TAT) with automated no-touch/low-touch processing
  • Reduced operations, maintenance costs and dependency on legacy systems
Client Success

Salesforce CRM implementation for a leading general insurance company

Utilized Salesforce to modernize the sales process and deliver growth.

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Client Success

Simplified and transparent communication for a global insurance company

Simplification of communication between partners and employees by setting up a central management tool...

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Client Success

A leading reinsurance company creates a 360° Radar on Customer Data

Persistent Systems partnered with a leading global reinsurer to implement a central CRM solution to...

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Client Success
Client Success Story- Leading Indian Insurance company implements Salesforce to manage sales and leads

Salesforce CRM implementation for a leading general insurance company

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Client Success
Client Success Story - Global Insurance Company achieves simplified and transparent communications

Simplified and transparent communication for a global insurance company

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Client Success
Client Success Story - A global Reinsurer achieves a 360-degree customer view

A leading reinsurance company creates a 360° Radar on Customer Data

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Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com