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  • The Transformational Journey of Customer Service September 12, 2017
    You think you’ve had customers who complain forever. Ha! That clay tablet pictured up there is the first ever documented customer complaint. Nanni, an ancient Babylonian customer in 1750 B.C. sent this written complaint about a shipment of inferior grade copper he received from his supplier, Ea-nasir. Unfortunately, history hasn’t saved for us the trouble tickets, but […]
  • The Equifax data breach: a case study on how NOT to handle a breach September 12, 2017
    By now we all have heard and read about the Equifax data breach, that has exposed the personal details and credit record of 143 Million Americans; that’s nearly 44% of the U.S. population. While we are now used to hearing much larger breach numbers, e.g. 500 million from Yahoo, what is devastating about this breach is that […]
  • Persistent Systems: IBM Alliance Business Kickoff August 31, 2017
    We recently hosted the IBM Alliance Business Kick-off in Sydney. The event was attended by IBM & MBS (VAD) executives, and Persistent executives such as Sunil Jain (ANZ IBM Alliance Head), Rohan Khanna (ANZ Head) and Peeyoosh Pandey (VP and Head of APAC and MEA).     Ray Dhillon, IBM’s Watson IoT – Channels, Alliances […]
  • Digital and the WOW Factor of Customer Service August 4, 2017
    1.5 TRILLION dollars (yes, with a T!). This is the cost of customer churn in the US, as stated in a recent study that also reports that 50% of customers stop doing business with companies due to poor customer service. I’m going to get back to this, but first let me tell you about a conversation I […]
  • 5 Ways how technology is the Superhero India needs August 3, 2017
    The post 5 Ways how technology is the Superhero India needs appeared first on Persistent.
  • NFV/SDN Realities August 1, 2017
    10 Recommendations for Your Roadmap to Making It Work: The seeds of network functions virtualization (NFV) and software defined networking (SDN) were planted several years ago, with the vision of helping telcos and communication service providers (CSPs) reap the benefits of virtualized networks. In a recent survey of global service providers conducted by IHS Markit, 100% of […]
  • Three critical factors that determine long-term IoT success July 31, 2017
    The post Three critical factors that determine long-term IoT success appeared first on Persistent.
  • Cybersecurity in the era of digital transformation July 27, 2017
    The post Cybersecurity in the era of digital transformation appeared first on Persistent.
  • Accelerite Concert IoT Orchestrator Now Available on AWS Marketplace July 26, 2017
    The post Accelerite Concert IoT Orchestrator Now Available on AWS Marketplace appeared first on Persistent.
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