Platform Powered Business Transformation

Region: WA
Industry: Disability services provider
Products: Sales Cloud
Services: Consulting, Implementation, Systems Integration (Epicor ERP), Training & Support
Customer Story: Delivered Activ Business Services an end to end solution that catered for Lead, Account and Opportunity Management through to Quote creation and placing and tracking of Sales Orders through their Epicor ERP system.

Region: WA
Industry: Development consultancy
Products: Sales Cloud, App Cloud
Services: Consulting, Implementation, Systems Integration (Campaign Monitor & SMS Magic), Custom Application Development, Training & Support
Customer Story: Provided Acumen Development Solutions with the ability to manage major land release projects for their customer, Capricorn Village Joint Venture. From providing new home builders with access to Lot details and availability through the entire contract process and beyond.

Region: WA
Industry: Support and promotion of trade for local businesses
Products: Sales Cloud
Services: Consulting, Implementation, Systems Integration (eWay Payment Gateway), Custom Application Development, Training & Support
Customer Story: Replaced existing Access database with a streamlined and automated process to manage their annual Business & Community Directory publication from initial inquiries to proof approval, invoicing and publishing. Developed a custom application to provide the Chamber with an online version of their printed directory including online customer reviews and updates that extended to automated billing and payment via the integrated eWay Payment Gateway.

Region: WA
Industry: Builders Supplies
Products: App Cloud
Services: Consulting, Implementation, Systems Integration (QAD ERP), Custom Application Development, Training & Support
Customer Story: BGC Builders Supplies required a custom mobile application that would allow delivery drivers to use their smart phones to scan product barcodes and photograph items being delivered to building sites. PRM assisted with the architectural design of a customised prototype solution that was subsequently approved for implementation and roll out. The final solution incorporated barcode scanning functionality within Salesforce1 and facilitated integration with BGC’s QAD ERP system.

Region: International (QLD)
Industry: Workforce Management Software
Products: App Cloud solution available from the AppExchange
Services: Consulting, Implementation, Systems Integration, Custom Application Development, Training & Support
Customer Story: Enverro collaborated with PRM to turn their ideas on workforce and contractor management practices for complex construction, energy and resources projects into reality. The resulting workforce management solution, built on the App Cloud, includes modules for mobilisation, travel & accommodation, crew & rostering, resource management, and Enverro Connect, which facilitates communication throughout the entire process – from registration of interest to assignment and beyond with the support of an Enverro portal.

Region: WA
Industry: Property Development
Products: Sales Cloud, App Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration (Campaign Monitor), Training & Support
Customer Story: Finbar is the largest apartment developer in WA and needed a customised mobile application that they could provide to real estate agents to allow them access to property and apartment information and facilitate the sales cycle of selling apartments right through to contract completion. PRM developed a custom Salesforce1 Mobile Application that allowed agents to conduct all these activities from their individual mobile devices while they were on the go.

Region: WA
Industry: Home Builder
Products: App Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration (SQL, ClickHome), Training & Support
Customer Story: Home Group WA are a new home builder that provide design, development and financial services to home buyers and needed a system that could manage both internal and external agents through the sales process including facilitation for concept designs, estimation and financial assessments through a single portal. PRM developed a customised application on the App Cloud to facilitate the client’s requirements.

Region: National (VIC)
Industry: Commercial Construction
Products: App Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration, Training & Support
Customer Story: Kane Constructions build commercial construction projects for the public and private sectors. They needed the ability to manage all their customers, stakeholders, assets and communications in a single location including the facilitation of a private staff directory that generated dynamic resume’s (CV’s) for tenders based on skills and expertise of resources.

Region: WA
Industry: Lighting importer and distributor
Products: Sales Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration (Xero), Training & Support
Customer Story: Lighting Options Australia required a CRM to manage their end to end sales process including the ability to quote to multiple contractors under a single opportunity. PRM’s solution catered for this as well as including a customised Visualforce page that automated the creation of a purchase order once the applicable stage in the quoting process had been reached, thus streamlining the process by doing away with a previously manual task that needed to be communicated to and actioned by the Purchasing Department.

Region: National (NSW)
Industry: Food rescue and distribution services
Products: Sales Cloud, App Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration, Training & Support
Customer Story: OzHarvest runs a national food rescue service that collects food from retail and hospitality outlets and redistributes ready made meals to the homeless. OzHarvest needed a single system to help them manage their donors, clients, volunteers and distribution network across Australia and a partner that could help them manage this across the many disparate and locally operated centres for OzHarvest nationally.

Region: WA
Industry: Health Care Services
Products: Sales Cloud, App Cloud
Services: Consulting, Implementation, Systems Integration, Custom Application Development, Training & Support
Customer Story: St John Ambulance required a customised CRM system that fits into all areas of their business with tight integration into their Microsoft Great Plains ERP, eCommerce, LMS, Telephony, Marketing Applications (SMS, Email, Digital Media) and more to provide a unified 360 degree view of all their customers. PRM also developed customised web services integrations to internal systems and services.

Region: National (NSW)
Industry: Copywriting, editing and more
Products: Sales Cloud
Services: Consulting, Implementation, Systems Integration, Training & Support
Customer Story: The Copy Collective (TCC) had implemented Salesforce internally and had additional requirements they needed assistance with. Having previously had some bad experiences with external contractors, TCC were a bit dubious in engaging with another Partner. PRM started out configuring small pieces of work and have now built up an ongoing support contract assisting TCC with day to day functionality and support of their business requirements.

Region: WA
Industry: Utilites (Government)
Products: Sales Cloud, App Cloud
Services: Consulting, Implementation, Custom Application Development, Systems Integration, Training & Support
Customer Story: Western Power came to PRM when they wanted to implement a complex solution for managing the timing of internal and external notification system that considered business days and hours between clients and stakeholders.

Region: Australia & New Zealand (VIC)
Industry: Data Enrichment & Verification Services
Products: App Cloud solution available from the AppExchange
Services: Consulting, Implementation, Systems Integration, Custom Application Development, Training & Support
Customer Story: Back in 2011, Sensis engaged PRM to implement TotalCheck – an AppExchange solution for Salesforce customers to validate name, address, phone, DNCR and email. In 2015, Sensis again sought PRM’s assistance with an upgrade to the TotalCheck solution that incorporated new web services and data validation tools to provide Salesforce customers with an integrated real-time data validation tool.