Client Success

Maximize the ROI of your Salesforce investments, while enabling the speed and agility you need to manage a high performing business.
A successful Salesforce go live does not ensure that you are on a track to capture the full ROI of your investment over time. At the same time, as organizations accelerate their digital business transformation leveraging a broad array of Salesforce applications and other platforms, they are constantly producing new requirements and driving shifts in roles across the organization. Maximize this ROI and manage through this change by viewing the entire program as a dynamic and continuously improving adaptive platform.
Our Salesforce Managed Services provide the ongoing Salesforce consulting expertise to help our clients not only maintain their Salesforce platform but maximize it to adapt faster and continually capture the business value.
Over 90% of Salesforce implementations have enterprise-wide integrations and 60% have more than one Salesforce product. For continuous improvement this requires expertise in more than just one Salesforce product and knowledge of multiple integration capabilities. A Salesforce administrator is not enough. It requires a broad base of expertise well beyond Salesforce and a consulting mindset to proactively bring learnings and industry best practices.
No matter where you are in your Salesforce journey, a team of experts from Persistent can ensure you leverage this powerful platform to its fullest capabilities. Persistent is a Consulting partner with over 18 years of Salesforce expertise.
Discover the full range of Salesforce managed services from Persistent, providing dedicated and ITIL-compliant shared services.
Persistent’s Salesforce practice is truly global with a presence across NorAm, EMEA and APAC. Our offices deliver transformative CX to clients across the world and are increasingly recognized as leaders in the Salesforce services space.
Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.
As a full-force partner, Persistent is a recognized leader in Salesforce Core Cloud implementation, and a preferred Health Cloud Partner due to our expertise in complex Salesforce integrations.
CX Transformation
CX Transformation
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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