Sales and business development representatives play an anchor role in delivering revenue and growth for every organization. It is crucial for the sales reps to know the customer well, respond smartly and proactively to their needs, and build deeper connections.

However, sales and business development reps often get overwhelmed with the real-time, ad-hoc nature of customer engagements and the need and challenge of finding precise information to effectively respond to the business requests, inquiries, and opportunities.

The reps do not have the time to wade through information scattered across the disparate organizational silos while they respond to customers who are looking for fast, reliable, and effective responses. As it is, finding relevant and actionable information from various repositories with speedily growing large, unstructured, and complex text content is highly challenging.

Sales & marketing collaboration, value proposition consistency

Quality and velocity in sales training, enablement, and proposal engagement

Productive, effective, and speedy sales pipeline progression

Inefficient information access leads to sales inefficacy causing low throughput and poor business outcomes. Delayed and inaccurate responses to customer inquiries and opportunities lead to plummeting customer confidence and potential loss of business.

Cognitive Search-Powered Sales Acceleration Solution

Persistent’s “Sales Acceleration Solution” Engage 360 for Salesforce, powered by cognitive search platform AWS Kendra, accelerates, and systemizes sales onboarding, outreach collaboration, proposal responses, and overall sales pipeline management.

It facilitates improved sales productivity, competitiveness, and enhances opportunity management. It equips Sales reps with accurate and contextual recommendations relevant to the concerned customer and opportunity within the familiar Salesforce environment.

As the sales and business development reps engage with their customers and process the inquiries and opportunities, Engage 360 proactively renders within Service Console matching answers, FAQs, and related information, including similar proposals and opportunities, from the distributed knowledge silos outside and within Salesforce.

These recommendations can be further sorted, filtered, and paginated by the rep to easily locate the information, elevating the sales engagement process.

In-place actionable insights within Salesforce Sales Console

Contextual to the Salesforce business object, e.g., Case

Single-click recommendations

How It Works

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