In this paper, you will learn how software and data-driven care pathways are empowering healthcare providers to better serve an aging population affected by more chronic diseases and a general population whose expectations are surging. The paper elaborates on a technology strategy of using open source and proprietary CRM platforms to tackle challenges in care delivery. We’ll explore how algorithms and data integrations, informed by the expertise of highly-trained clinicians and the latest medical research, can augment decision making and support more personalized care delivery both economically and at scale.