Empowering Scientists with Seamless Digital Experiences
In healthcare and life sciences, decisions about critical care often rely on analyzing biomarkers, gene sequencing, cell assays, or pathogen panels — tasks that place enormous cognitive demands on scientists. Our client, a global leader in medical analytics, has long delivered advanced software and machines to process this data with speed and accuracy. But one challenge remained: ensuring busy scientists could quickly and confidently adopt the technology.
Even the most powerful software only delivers impact if users can easily understand and apply it. Adoption depends on intuitive guidance, clear documentation, and support that prevents errors and accelerates learning. That’s where Persistent stepped in.
Closing the Usability Gap
As the client’s digital engineering partner for nearly a decade, Persistent was uniquely positioned to address adoption barriers. By combining deep domain knowledge, UX consulting expertise, and technology leadership, we helped the client put scientists at the center of the experience.
Through workshops, document reviews, and user-journey mapping, we uncovered key challenges:
- Limited Intuitive Guidance: Navigation across complex software needed more user-centric support.
- Cumbersome Documentation: Existing materials slowed rather than accelerated user learning.
- Constant Updates: Frequent product enhancements required seamless, ongoing knowledge transfer.
Transforming Adoption with User-First Solutions
Persistent’s technical writing and UX teams co-created a comprehensive user assistance ecosystem, including streamlined online help, simplified documentation, and contextual guidance. These strategic guides proved to be game changers, helping scientists navigate sophisticated chromatography software with ease and confidence.
The result: faster adoption, reduced training effort, and greater utilization of the client’s advanced analytics platforms.
The Next Frontier: AI-Powered Assistance
Building on this foundation, Persistent is now co-developing an AI-driven conversational chatbot with the client. This intelligent assistant will deliver instant, context-aware support, from feature explanations to troubleshooting, setting a new benchmark in digital user experience for medical analytics.
By pairing domain expertise with AI-powered design, Persistent is helping the client transform not just how their technology performs, but how it is experienced.
