Client Success

Developing and modernizing customer experiences to help you transform to a digital enterprise and accelerate business growth.
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Customer experience is a great starting point for digital transformation because it puts the customer at the forefront of everything you do. A world-class customer experience is critical to the sustained growth of any business and requires a transformation of business processes and technology.
As a trusted Salesforce Partner for 18+ years, Persistent is a leader in designing, implementing and driving transformational customer experiences. Fueled by global delivery, we offer best-in-class solutions with measurable benefits to help you accelerate time to market, increase business agility, maximize value creation and enterprise growth.
Our Salesforce team excels in CX Strategy, Industry Solutions, CX Platform Integration, Salesforce Cloud Implementation, and Customer Analytics across the Salesforce ecosystem.
Watch our newly released Salesforce Practice video to know more about how we enable clients from across the globe to experience success with Salesforce.
Embrace an omnichannel strategy to deliver transformational customer experiences that rise above the standards and meets rising customer expectations.
Build a customized approach to select and implement the best Salesforce Clouds and capabilities that deliver your vision and desired business outcomes.
Get access to a full suite of CX Platform Integration expertise and solutions including lifecycle API management, enterprise platform integrations, pre-built connectors and accelerators with Mulesoft.
Leverage the full power of your Salesforce implementation with our experts who deliver actionable CX-related insights to inform decision-making and unlock business growth.
Be a trailblazer in your industry by leveraging industry-specific solutions and accelerators from Persistent and powered by Salesforce.
Simplify your lending journey with Persistent’s digital lending accelerators that boast…
Reduce customer wait times and anticipate your customer’s every need with our powerful…
An orchestration platform to effortlessly manage a patient’s end-to-end Cell and Gene Therapy …
Data-driven end-to-end marketing powered by Customer Data Platform (CDP)
Persistent’s insurance solutions are configured using the world’s #1 CRM…
Persistent’s Provider Network and Relationship Management (PNRM) solution is designed to improve network…
Persistent’s Nurse Triage solution is based on Schmitt–Thompson Clinical Content (STCC) and is built…
Persistent’s Patient Access Services (PAS) solution is an orchestration service where contact center agents…
Pellenc Selective Technologies designs and markets smart and connected optical sorting solutions for the waste and recycling industry.
Wölfle has a rich 45+ year history as a renowned technology supplier for commercial vehicles and machines.
The group is constantly innovating and designing intelligent agricultural solutions to help farmers in their daily work.
Learn how Coles Supermarkets teamed up with Persistent to build a robust People & Culture case management solution using Salesforce.
Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.
With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare & Life Sciences, Banking & Financial Services, CPG, Retail, and Manufacturing.
With a 5 out of 5 CSAT Score and a global delivery model that delivers cost benefits for our customers.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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