Client Success
Omnichannel Customer Service
Empower your service teams to identify and prioritize requests, accelerate omnichannel case resolution, and boost customer loyalty.
Build a transformative digital experience that captures the nuances of service in your industry, so you can support your customers in any scenario.
The Salesforce Service Cloud helps you optimize processes and unify insights for omnichannel integration.
Deliver timely, informed omnichannel customer service 24/7 by leveraging Service Cloud’s service automation, with Persistent, a Salesforce partner with over 18 years of implementation experience.
Empower your service teams and field agents with live 360s and service flexibility to connect with customers anywhere on any device. Consolidate service requests across channels, automate case management, and scheduling for accelerated case resolution.
Service processes automation on Service Cloud supports:
- A state-of-the-art, omnichannel experience 24/7
- Service personalization at scale and speed
- Empowering customers with self-service
- Innovation and faster time to productivity
- Improved efficiency and RoI
- Capturing insights for greater customer empathy
Client Success
Salesforce Sales Cloud revamps employee engagement to create a strong, motivated workforce for Coles Supermarkets
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