Client Success

Featured Insight
Intelligent automation helps businesses enhance customer experience, improve employee productivity, and meet the changing needs of the industry. Unfortunately, most companies cannot realize the benefits of intelligent automation due to complex, siloed IT with disparate systems and data sources.
Persistent has over 14 years of experience in delivering intelligent automation solutions to global enterprises. Persistent leverages its intelligent automation expertise, multi-industry knowledge and its strong low-code platform alliances to build high impact, future-proof enterprise grade applications in weeks, not months and years.
Transform your business with process mining and discovery to streamline processes, cut costs, and enhance productivity.
Automate repetitive processes across the enterprise, reducing manual tasks, increasing speed, and removing human error.
Empower Citizen Developers, reduce IT skills dependency to unlock the power of digital transformation faster.
Deploy highly intelligent chatbots for typed and vocal interactions. Capture the true intent of the customer through context and non-verbal cues.
Meet your KYC requirements and streamline the customer onboarding process.
Accelerate the entire underwriting process and achieve greater transparency in digital lending.
Helping healthcare functions in maintaining data consistency across platforms with 100% automation.
Enable an omni-channel experience for patients, care providers and agents.
Accelerate new hire onboarding, integrating the full cycle from recruitment to full company integration.
Convert mountains of business documents into valuable information your employees can act on.
An AR-based Intelligent Assistant that delivers next generation field support services such as Chatbots, AR-based DIY, and Remote Expert Assistant.
We work with the best in the business – Appian, OutSystems, UiPath, Workato, Automation Anywhere and more – to accelerate automation of routine tasks.
We have 3000+ certified professionals driving enterprise business value using 100s of accelerators and frameworks to speed up your automation journey and enhance the experience.
We work with leading banks, healthcare and life sciences companies to bring in deeper domain insights and accelerators, helping enterprises derive greater value.
Cultivating fruitful customer service experience through Chatbots
Persistent will update your request, which will take no longer than 3 business days
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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