Client Success

American clinical research organization and biopharma major accelerates solution delivery with Intelligent Automation

The client is a NASDAQ-listed contract research organization (CRO) that offers end-to-end, fully integrated biopharmaceutical solutions. With a product development mindset, the company strategically blends clinical development, medical affairs, and commercial capabilities to address modern market realities.

The Challenge

As manually searching and analyzing clinical data was time-consuming and error-prone, the client wanted a solution to automate the process of searching data across the organization and collating them for efficient analysis. The clients also wanted the solution integrated with external search engines such as Google search to fetch, collate and organize data to generate clinical study reports. It was looking for efficient reporting capabilities to gain control over the complete audit and traceability of all data/requests flowing into the system.

The Solution

The client engaged with Persistent to enhance its digital capabilities as required. The Persistent team implemented a Robotics Process Automation (RPA) solution with high scalability to meet the client’s growing search needs. It also designed the solution’s architecture to help the client efficiently handle large volumes of data.

To enhance the overall capabilities of the solution to match the client’s needs, Persistent added several tools. It included web scraping to extract data from the website, email parsing to convert raw emails into a readable format, data source scanning, and data retrieval.

Persistent deployed bot-based automation tools to integrate disparate systems. It also enabled audits/reports through the robotics tool to ensure data and process completion accuracy

The Outcome

With the new solution, the biopharma company has accelerated its solution delivery process by 2-4 weeks, resulting in significant revenue generation. With RPA, the client reduced turnaround time by 50- 75% with 100% data accuracy.

Technology Used
  • Appian
  • UiPath

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