Client Success

Move beyond the standard and set new CX industry benchmarks.
Featured Insight
10 Steps for Salesforce SuccessYour industry comes with its own unique challenges and common patterns of success. That is why Persistent brings an industry-specific lens on must-have solutions and accelerators that help you move beyond the standard broad-brush approach to business and significantly increase time to value.
Our industry portfolio includes solutions and accelerators for Banking & Financial Services, Healthcare & Life Sciences, Industrial, Retail, CPG, Media, Sports & Entertainment.
Explore more about Persistent Systems on the Salesforce AppExchange.
Watch our newly released Salesforce Practice video to know more about how we enable clients from across the globe to experience success with Salesforce.
Implements partner integration to deliver real-time messaging capabilities and easy onboarding of partners.
Persistent designed and implemented custom Loan Origination System, based on Salesforce’s Service Cloud.
Persistent & Salesforce partnered with Johns Hopkins to develop an all-inclusive research portal that delivers superlative CX and enables technology…
Our teams helped FAZ intelligently automate and generate new monetization strategies based on existing customer data.
With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare & Life Sciences, Banking & Financial Services, CPG, Retail, and Manufacturing.
Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.
With a 5 out of 5 CSAT Score and a global delivery model that delivers cost benefits for our customers.
Access our latest thought leadership and updates on CX Transformation.
View all Insights
Blog
Award & Recognition
Press Release
Award & Recognition
Industries
Industries
Industries
Partner
Salesforce Cloud Implementation
Persistent will update your request, which will take no longer than 3 business days
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
Subscribe for upcoming Digital Events