Salesforce Data Cloud
Engage your customers, personalize experiences, and drive higher customer satisfaction
Providing exceptional customer experiences is crucial for the success of any organization, as consumers are quick to switch brands after an unpleasant experience. Companies today must fully understand their customers and provide products and services that they need.
Salesforce Data Cloud, augmented with the expertise of Persistent in technologies such as Generative AI, can unlock the power of data to create personalized and impactful customer experiences.
- Build a Customer 360 View: Create unified profiles to personalize interactions, leverage the power of your data and drive new revenue growth.
- Actionable Insights: Tap into new tech such as Generative AI and advanced analytics to make informed decisions in real time.
- Optimize Client Experiences: Through our extensive partnership with Salesforce, deliver world-class personalized service and experiences, sending customers the right messages, at the right time, on the right channel.
- Deliver Optimized Services: Transform client journeys across digital services by providing data-powered recommendations, suggestions and insights.
Take Advantage of Persistent’s Complimentary Discovery Workshop for Data Cloud
Our team of experienced consultants guide you through a comprehensive 6-step process:
Define and Prioritize Use Cases
Visualize Use Case Insights in Tableau
Plan Actionable Use Cases across Your Business
Design Solution Architecture
Create a Proof-of-Concept
Identify Data Sources
Don’t miss out on this incredible opportunity to explore the capabilities of Salesforce’s Data Cloud. Schedule your complimentary discovery workshop and embark on a journey toward data-driven success today.
4 Ways to Boost Customer Experience with a Sound Data Strategy
Download the WhitepaperData Cloud powers data driven insights to unlock better customer experiences for industry use cases. Data Cloud connects and harmonizes all data on the Salesforce Platform — whether it’s external data from your enterprise applications, partners, website, mobile app, and products, or data from your Salesforce organizations and clouds such as Sales, Service or Industry.
Data Cloud for BFSI
Gain customer insights to optimize and tailor digital services across a wide variety of use cases in retail and commercial banking, insurance and wealth management built on proven success and best practices.
Customer Insights
Integrate and consolidate customer data into a centralized platform for personalized interactions and improved customer service.
Data Enrichment
Access third-party data providers to enrich existing customer profiles and more effectively serve customers.
Smarter Decision Making
Analyze historical data to identify patterns, predict customer behavior, and anticipate financial services and insurance needs.
Fraud Detection
Detect and prevent fraudulent claims with advanced analytics. Monitor transactions for unusual or suspicious activity.
Compliance Support
Manage compliance with ease with data governance, audit trails, consent management, and secure data handling practices.
Marketing Support
Create highly personalized email campaigns and enhanced automated customer journeys.
Automation
AI-driven automation streamlines manual processes saving time and reducing errors.
Financial Advice
Analyze customer profiles and goals to offer tailored investment strategies or products.
Data Cloud for Healthcare and Life Sciences
Drive positive patient outcomes and personalized customer service by securing, accessing, analyzing and actioning your data.
Patient Outcome Analysis and Personalized Care
Analyze CRM and clinical data to provide personalized care.
Population Health
Identify patterns and population health risks and take preventive actions.
Provider Network Optimization
Analyze the quality of care and decision making to adjust the network.
Fraud Detection and Prevention
Identify patterns, perform outlier analysis, detect and notify anomalies.
Solve Complex Supply Chain in CGT / Rx Order
Create uniform data models across the ecosystem and enable an end-to-end supply chain.
Secure and Connected Data Ecosystem for Pharma
Connect all touchpoints on new drug/medical device sales; improve HCP relationships.
Data Cloud for Manufacturing
Demand forecasting
Use data from sales agreements, customer orders, and external sources to predict future demand and plan production accordingly.
Service parts management
Use data from warranty claims, asset performance, and service history to optimize inventory levels of spare parts.
Service personnel management
Use service data from regional business units, field events, and service requests to improve availability of field service personnel.
Dealer engagement
Use data from dealer programs, marketing campaigns, and sales opportunities to strengthen dealer partnerships, increase loyalty, and drive revenue.
Service automation
Use data from service requests, field events, and devices to automate service processes, such as case creation, scheduling, dispatching, and resolution.
Value added services
Create value added services for customers allowing them to gain insights into their assets and create new revenue streams for your firm.
Data Cloud + Generative AI
Increase efficiency, accelerate value and turbocharge your Data Cloud investments by harnessing Persistent’s expertise with Large Language Models and Generative Al.
BFSI
App Modernization
Accelerate migration of legacy systems with code translation capabilities
Customer Enhanced Support
Automate customer interactions with voice, chatbots, digital agents, and KYC reports
Contextualized Offers
Personalized content at scale
Risk Model Documentation
Create model documentation. Improve accuracy for missing documentation & regulatory compliance
HCLS
Drug Discovery & Research
Expedite the selection of molecules & proteins for new drug formulation
Documents and Personalized Service
Improve and accelerate documents, denial appeals, and prior authorizations
Generate Customized Scripts
Enable commercial representatives to prepare scripts for interactions with physicians
Legal, Compliance, Supply Chain
Draft or process documents. Improve supply and demand forecasts
Retail
Consumer Research & Developer Assist
Enhance customer targeting and support code development
Real-time Workforce Enablement
Provide information about new products and consumer preferences
Marketing and Virtual Shopping
Accelerate content creation and make personalized recommendations
Procurement and Promotions
Draft playbooks for negotiating with suppliers Prepare promotion plans
News & Insights
Why Persistent?
Proven Salesforce Track Record
We are one of Salesforce’s top partners globally, with strong implementation experience in Data Cloud and across the Salesforce platform.
Customer-centric Approach
Our approach brings together design, industry and technology expertise, keeping customers at the center of solution-building and maximining Data Cloud’s potential to deliver value.
Tested and Trusted Technology
Through our collaboration with Salesforce, we’ve developed IP and frameworks specific to clients’ unique business needs throughout our core industries.
Our Salesforce Expertise
End-to-End Marketing
End-to-End Marketing
Power marketing with Salesforce and Slack to adapt quickly, get to know your customer, humanize every moment, and optimize your impact from anywhere.
Sales Automation
Sales Automation
Grow with ease, bring out the best in every rep, win more deals as a team and strengthen customer relationships with Sales Cloud, now with Slack.
Omni-Channel Customer Service
Omni-Channel Customer Service
Provide industry-leading support, solve problems fast and give your customers an all-digital, end-to-end experience they will love with Service Cloud and Slack.
Connected Enterprise
Connected Enterprise
Develop meaningful experiences and navigate change faster on a trusted, intelligent platform.
Digital Commerce
Digital Commerce
Stay ahead of your customers with a single, agile commerce platform built on the world’s #1 CRM.
Industry Cloud Implementation
Industry Cloud Implementation
Learn how Salesforce can help any industry work from anywhere.
MuleSoft Integration & Connectivity
MuleSoft Integration & Connectivity
Unlock and integrate data from any system to deliver critical, time-sensitive projects.
Proprietary Solutions
Proprietary Solutions
Take an industry-specific lens on must-have solutions and accelerators to significantly increase time to value.
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