Client Success

Optimize the customer journey by integrating all data and interactions onto one platform.
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10 Steps for Salesforce SuccessThe fastest way to provide transformative CX is by integrating all data and interactions onto one platform. That’s where Persistent’s leadership as an implementation partner for Salesforce’s Core Clouds comes into play.
Persistent is uniquely positioned to provide end-to-end solutioning across the entire Salesforce Cloud portfolio allowing us to select and implement the right clouds to bring your vision to life.
Explore more about Persistent Systems on the Salesforce AppExchange.
Watch our newly released Salesforce Practice video to know more about how we enable clients from across the globe to experience success with Salesforce.
Simplify, engage and promote cross-channel communication, personalize digital experiences, and focus on acquisition, conversion, retention, and engagement with Marketing Cloud.
Future-proof your technology with a team of experts that provide managed cloud services to help you scale resources as required, provide consistency to clients, prune costs, assure business continuity and more.
The BFSI-focused Salesforce Customer Data Platform makes end-to-end marketing automation a reality.
Learn how you can leverage the power of Salesforce CDP to make end-to-end marketing automation a reality in healthcare marketing.
We start with your vision and reverse engineer boutique solutions to get you there, faster. Our 13+ years of expertise across all Salesforce Clouds means our solutions are highly customized and crafted to drive results.
Optimize for ROI, efficiency, security and quality to achieve faster time-to-market, and top-notch data integrity. Team up for a strategic roadmap to cloud compliance and beyond.
Empower employees with best practices to ensure a smooth transition into a powerful new cloud environment. Prepare stakeholders for the cloud journey with our deep expertise and insight around the change management processes.
Enjoy robust handover and hyper care post implementation with a laser focus on providing support services for a smooth migration. Our cloud implementation service comes with dedicated, iterative support across key milestones.
Persistent’s Sales Cloud implementation services helped SERF continue on its path to exponential growth.
Persistent stepped in to enhance & support the client’s Health Cloud implementation.
Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.
With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare & Life Sciences, Banking & Financial Services, CPG, Retail, and Manufacturing.
With a 5 out of 5 CSAT Score and a global delivery model that delivers cost benefits for our customers.
Access our latest thought leadership and updates on CX Transformation.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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