In this episode Barath Narayanan, Global BFSI and Europe Geo Head at Persistent Systems, sits down with Pratik Patel, a sourcing and procurement expert in financial services, to explore how enterprises can scale AI with confidence, reliability and responsible governance.
The conversation dives into why trust is becoming the defining currency of an intelligent enterprise. Pratik and Barath discuss the various aspects of how organizations can build AI systems that are transparent, reliable, and explainable. They also uncover the cultural foundations needed to drive adoption, the role of ethics in AI-led decision making, and why human trust must be earned not only by people but also by AI agents.
The discussion also explores the evolving meaning of resilience, going beyond technical uptime to examine resilience as a measure of consistency, predictability, and quality. Pratik shares his learnings from deploying an enterprise AI chatbot, including why conversational systems outperform prescriptive workflows and how organizations can reduce variability to improve outcomes. Meanwhile, Barath brings insights from global client conversations, showing how risk appetite, regulation and operational readiness shape the actual impact enterprises see from AI initiatives.
Together, they outline what it takes to become an intelligent enterprise, how talent needs are shifting, why soft skills and ethics matter as much as technical proficiency, and how organizations can build trust-rich, resilient systems that scale responsibly in a rapidly evolving environment.
Tune in to learn how leading enterprises are balancing innovation with accountability, creating AI ecosystems that inspire confidence and shaping a future where trust and resilience define competitive advantage.
Join the conversation. Contact us at podcasts@persistent.com.
Speakers:
Barath Narayanan, Global BFSI and Europe Geo Head, Persistent Systems
Pratik Patel, Sourcing and Procurement Expert, Financial Services Industry
