An established leader in healthcare technology has built its reputation by delivering innovative solutions that empower clinical and business decision-making. With a focus on providing comprehensive drug databases and medical device tracking, the client serves a wide network of healthcare providers, pharmacies, and benefit managers, ensuring that critical information is always accessible and secure.
However, existing legacy infrastructure was struggling due to the complex and ever-evolving regulatory requirements, industry standards, and exponential growth in prescription data. This need for speed, security, and scalability drove the client to consider modernizing its flagship e-prescription platform.
Navigating Regulatory Complexities and Industry Demands
As the healthcare industry evolved, the client recognized the urgent need to modernize its e-prescription platform. Clinicians required a fast, intuitive, and reliable way to prescribe medications electronically, but the existing system struggled to keep pace with new government regulations and industry standards.
The challenge was not only to facilitate seamless prescription drug orders across healthcare providers, pharmacy benefit managers, and pharmacies, but also to support industry protocols like National Council for Prescription Drug Programs (NCPDP) and Electronic Data Interchange for Administration, Commerce, and Transport (EDI-FACT). Rapid onboarding of new tenants and the ability to scale quickly were essential, as was the need to safeguard sensitive patient health information with robust security controls.
Cloud-Native Transformation of Flagship e-Prescription Platform
The turning point came when the Persistent team took a strategic decision to embrace a cloud-native architecture for the e-prescription platform. Leveraging Azure native services, the client adopted a future-proof, scalable application design that dramatically lowered total cost of ownership.
The new multi-tenant solution, built on Azure Platform as a Service (PaaS) and serverless technologies, enabled rapid onboarding of new pharmacy customers and ensured seamless scalability to meet growing demand.
Security was paramount, achieving HITRUST certification for two consecutive years by providing extensive controls implemented to protect patient health information.
Automation was woven into every aspect of the environment, from tenant onboarding to bidirectional messaging between Electronic Medical Record (EMR) systems, pharmacy benefit managers, and pharmacies.
Patient matching capabilities were introduced to support individuals with multiple coverages across different benefit managers, further enhancing the platform’s flexibility and reliability.
Scalable, Secure E-Prescription Impacting Millions
The outcomes of this transformation were significant. The modernized platform now supports:
- 20 million electronic prescriptions annually, with 250 million transactions processed over the past three years.
- Efficiently handles massive data volumes, including 10 million records sized at 100 MB each, and has successfully onboarded over 36,000 pharmacy stores that actively transact using the platform.
The solution’s scalability and automation have enabled the client to meet industry demands while maintaining the highest standards of security and compliance.
With Persistent as a strategic partner, the client has set a new benchmark for agility, reliability, and impact in healthcare technology by modernizing its e-prescription platform. With a cloud-native approach and rapid modernization of its platform, the client can not only meet the evolving needs of the healthcare landscape, but also ensure better outcomes for providers, pharmacies, and the millions of patients they serve.
