Re(AI)magining^TM
Banking, Financial Services
and Insurance

Accelerate innovation, enhance customer experiences, amplify productivity and drive growth

AI is a critical driver for banks and financial institutions seeking innovative products, scalable operations and differentiated customer experiences. Persistent transforms banking with an AI-first approach, Re(AI)imagining™ BFSI, delivering hyper-productivity across business, engineering and data-driven insights.

At the core of our framework is foundational infrastructure grounded in Responsible AI, ensuring outcomes align with intent and purpose. Combined with a reimagined workforce model, our AI-with-human approach helps leading banks co-drive growth, profitability and innovation.

AI Solutions for Banking and Financial Services

Persistent’s AI solutions, designed by our BFSI experts, are tailored to address unique challenges and align with new use cases that help banks and financial institutions optimize operations, enhance customer experiences and unlock new opportunities.

Speak to Your Data

AI-powered digital assistants for real-time insights from knowledge repositories
AI-driven customer consulting to enhance engagement and decision-making
Responsive FAQs for instant, accurate answers to customer queries

Smart Contact Centre Powered by AssistX

AI-driven agents for intelligent ticket triage and faster resolution
Customer self-service channels to reduce dependency on support teams
Address demand for quicker services and resolutions
Automate contact center operations to improve efficiency and scalability

Digital KYC (Know Your Customer)

Accelerate merchant and customer onboarding through AI-driven processes
Secure and seamless identity checks with virtual agent-assisted video verification
Faster KYC, improved compliance and customer experience

Investment Advisory

Advisory services tailored to client goals and risk profiles
GenAI-powered customized capital guidance using predictive modelling and NLP
HMI-driven smart trading desks for intuitive, real-time decision-making
On-demand product securitization for enhanced flexibility and market responsiveness

Fraud Detection & False Positive Reduction

Proactive fraud detection with machine learning and AI agents
Reduced KYC false positives and improved compliance with ProcessIntel and DocIntel

ProcessIntel & DocIntel for BFS

Agentic process & workflow orchestration using ProcessIntel for
- Mark to Market Risk automation
- Portfolio Trade Reconciliation
- Post merger TSA Cutover automation
ProcessIntel & DocIntel document workflow lifecycle automation for
- Data lineage automation
- KYC False Positive Reduction

AI Solutions for Insurance

Our team of experts creates tailored solutions that address companies’ unique needs and use cases.

Digital FNOL

Automated claims intake for quick and hassle-free reporting
AI-powered damage analysis to assess impact accurately
Automated cost estimation for faster settlement decisions
Customer service chatbot for real-time assistance and updates
End-to-end claims tracking for transparency and improved customer experience

Insurance Property Agentic AI

AI-powered image analysis and fraud detection to prevent fraud
Automated cost estimates and claim summaries for quicker, accurate settlements
Automated documentation based on surveyor reports and property images
Automated communication to keep policyholders informed during claims

Insurance Doc Intel

Automated insurance document classification for quicker organization and retrieval
Entity extraction from policies, claims and other documents in multiple formats
Data validation and accuracy checks to ensure compliance and minimize errors
End-to-end document processing with minimal human intervention

Insurance Process Intel

Optimize workflows with AI-led process discovery and transformation
Convert processes into scalable, automated workflows
Improve customer experience by speeding up claims and policy servicing

Smart Policy Insights

AI-powered analysis to compare multiple insurance policies quickly and accurately
Tailored product recommendations based on customer needs and preferences
Faster query resolution by extracting actionable insights from policy documents