A rising leader in security management was growing at an accelerated pace. As its business pushed into new regions, the need for engineering scale and reliability became urgent, especially for its flagship Security Information and Event Management (SIEM) platform. Expanding capacity without losing quality, speed, or stability would mean the difference between leading the market and falling behind.
Persistent approached the challenge as a partner invested in outcomes. Working closely with the client, we established a dedicated Global Capability Center designed to feel less like an outsourced entity and more like a true extension of the core engineering team. Our Build-Operate-Transfer model became the catalyst, assembling a high-performing group of engineers, quality experts, and support staff who shared the client’s vision for excellence.
Product stability and rapid enhancements soon followed. The team not only delivered performance improvements and bug fixes at a faster cadence but also accelerated the release of new features. By transferring the GCC to the client as planned and staying engaged to co-manage operations, Persistent ensured knowledge and culture stayed intact, driving a sense of continuity and shared ambition.
The payoff was clear. Product releases came faster, powered by efficient engineering sprints and a renewed focus on quality. The client’s case resolution rate improved by 50 percent, creating a stronger, more responsive experience for its customers. Behind the scenes, a proven playbook for scaling teams allowed for seamless transitions so that momentum never had to pause.
With the right team, the right approach, and an ongoing spirit of partnership, this unicorn in security management did not just keep pace with its ambitions. It set a new benchmark for how engineering capacity, product innovation, and customer experience can grow together, unlocking greater value for every stakeholder along the way.
