When a global enterprise cloud data management provider set out to elevate its product engineering capabilities, it faced a familiar crossroads. Growth demanded new efficiencies, but scaling up meant more than just adding headcount. It required a holistic approach to talent, technology, and operational agility. The stakes were high, as every decision would impact product development speed, support quality, and ultimately the experience of customers worldwide.
Persistent stepped in as both architect and accelerator. Drawing on decades of product engineering heritage, our team partnered with the client to design and launch an innovation-driven Global Capability Center (GCC) in Hyderabad, India, using our proven Build-Operate-Transfer (BOT) model. This was more than a handover; it was a full-spectrum transformation. Persistent took ownership of India operations, onboarding more than 150 product development specialists and an additional 50 experts, each chosen to drive the client’s product roadmap forward.
Our approach brought together end-to-end expertise: product engineering, multi-level product support, solution consulting, configuration, and shared services spanning HR to IT infrastructure. With significant investments to ensure a seamless setup, Persistent not only built the center but also embedded a playbook-driven culture. This enabled rapid, low-risk deployment and set the stage for long-term excellence.
The results spoke for themselves. Over the contract duration, the client realized 30 percent cost savings, a testament to our focus on efficiency and operational discipline. The new GCC quickly earned a customer effort score of 4.75 out of 5, reflecting its positive impact on global support and service quality. Most importantly, the playbook-driven transfer ensured the journey was as smooth as the destination, allowing the client to focus on innovation while Persistent managed the complexity.
For this leading cloud data management provider, the journey to a high-performing GCC was not just about operational savings or faster onboarding; it was about unlocking new possibilities at the heart of its business. With Persistent’s partnership and playbook-led approach, the client turned complexity into clarity, building a foundation ready to evolve with every new challenge. As its teams continue to innovate, the Hyderabad center stands as proof that with the right expertise and vision, scaling can mean so much more than growth. It can mean lasting impact, for both the enterprise and its customers.
