Healthcare regulations and technology are evolving at a rapid pace, driven by market expectations and a need for agility. As the stakes keep rising, a leading HealthTech firm offering an integrated suite of financial, core administrative processing systems (CAPS) and care management products stood at a crossroads.
The company’s ecosystem empowers healthcare organizations to streamline operations, ensure compliance, and enhance care management efficiency across payer and provider networks. But beneath the surface, legacy systems and fragmented product development workflows were slowing progress. The company had to transform its product ecosystem to remain competitive and compliant, without disrupting ongoing operations.
Uncovering Operational Roadblocks & Barriers to Growth
Despite its leadership in healthcare technology, the company found itself constrained by the very systems that had once propelled its success. The pressure to deliver new product releases quickly was mounting, driven by evolving regulatory requirements and the need to support mission-critical functions like claims adjudication, payment reform, and care management.
The client was facing significant hurdles in scaling its product suite and accelerating its release cycles. Product updates were slow and costly to deliver. The lack of uniformity across the suite further inflated maintenance expenses and created bottlenecks integration. Additionally, the company needed to modernize critical modules – such as converting the Care Manager application without disrupting ongoing operations.
Following a major acquisition, the challenge grew even more complex, as the product carveout for end-of-life (EOL) offering added to the complexity.
Amidst all these challenges, compliance with evolving accessibility standards like WCAG and ADA became another pressing need, as did integrating secure Single Sign-On (SSO). Overall, the client needed a transformation strategy that would improve agility, reduce costs, ensure regulatory compliance and strengthen its market readiness.
The Strategic Pivot That Paid Off
Recognizing that incremental fixes would not be enough, the HealthTech company made a pivotal decision: to fundamentally reimagine its product development approach. It sought a partner who could not only deliver technical expertise that they needed but also share accountability for outcomes and drive transformation at scale.
To address these challenges, Persistent worked in a co-ownership model, fostering end-to-end accountability and continuous delivery. The initiative focused on modernizing core modules, thereby improving performance and user experience.
As part of the comprehensive solution include, Persistent’s dedicated engineering teams became an extension of the client’s product development approach, driving modernization, compliance, and operational excellence at every step. The transformative journey included:
- Core Module Modernization: Legacy systems were upgraded to modern, scalable architecture. This enabled the HealthTech company to improve system performance and user experience while also gaining the ability to respond faster to market and regulatory updates.
- Product Portfolio Optimization: A strategic product carveout was executed for EOL modules post-acquisition to streamline the product portfolio and optimize resource utilization.
- Enhanced Security & Usability: Integration of SSO provided users with seamless, secure access across platforms, enhancing security and usability.
- Accessibility & Compliance Management: Rigorous adherence to WCAG and ADA standards ensured full accessibility compliance for the care management platform, reducing compliance risk and expending the platform’s reach to all users.
- Lean Engineering & Automation: The adoption of lean engineering practices and extensive automation significantly improved development velocity and quality.
- Quality & Scalability Updates: Automated code reviews reduced manual efforts and minimized technical debt, setting the foundation for a more scalable, compliant, and agile product ecosystem.
Delivering Outcomes That Matter
Throughout the transformational journey, Persistent’s collaborative approach enabled the HealthTech company to overcome legacy constraints, drive measurable improvements, and build a resilient, future-ready foundation for ongoing innovation. This ensured that the company could compete and innovate in a dynamic healthcare market, with measurable results like:
- 18% cost savings through co-engineering of Payer and Care Management products.
- 20% productivity gains via lean execution.
- 35% reduction in review cycle time through continuous inspection of code quality
- Significantly accelerated product release cycles, enabling faster time-to-market and better responsiveness to regulatory changes.
- Enhanced platform compliance, stability, and scalability to support evolving healthcare delivery models.
By embracing a co-ownership model, the world’s leading HealthTech company was able to modernize its technology landscape, streamline operations, and ensure regulatory compliance; all while accelerating time-to-market and reducing costs.
The Transformation Continues
This journey highlights a critical insight for healthcare and technology leaders – meaningful transformation is not achieved through technology alone, but through a holistic approach that aligns people, processes, and platforms with strategic objectives.
With modernized systems, streamlined operations, and a unified vision, the HealthTech company is now equipped to accelerate product launches, respond proactively to industry demands, and set new standards for healthcare technology. Persistent remains a committed partner on this journey, helping the client turn bold ambitions into measurable outcomes and lasting impact.
