A global biopharmaceutical leader operating in more than 175 countries, known for pioneering therapies in immunology, oncology, neuroscience, and eye care, was facing a critical challenge in maintaining data integrity across its enterprise systems. With a mission to improve health outcomes through scientific innovation and advanced technology, the organization needed a robust solution to reconcile data between Salesforce CRM and Snowflake—two of its most vital downstream systems.
The reconciliation process was complex, requiring not only accuracy and automation but also support for scheduled tasks through tools like AutoSys. Manual methods were no longer viable due to their inefficiency and susceptibility to errors. Persistent was engaged to deliver a comprehensive, automated solution that would ensure data consistency, detect discrepancies in real time, and resolve them proactively.
At the heart of the solution was Persistent’s iAURA Data Operations accelerator, deployed on a scalable cloud infrastructure. The utility was composed of several integrated components. A configuration app allowed teams to define reconciliation rules and parameters. A reconciliation app retrieved data from Salesforce and Snowflake, validated record counts, and ensured alignment between systems. An intermediate table captured discrepancies, enabling automated record-level resolution. Error detection and correction were fully automated, ensuring real-time healing of data inconsistencies. Task scheduling was seamlessly integrated using AutoSys, allowing for regular and reliable reconciliation cycles. A reporting dashboard provided detailed visual insights into reconciliation outcomes, highlighting both detected and resolved issues.
The benefits were immediate and transformative. Automated data healing eliminated the need for manual intervention, enabling proactive error correction. Persistent’s deep expertise in Salesforce APIs, rate limits, and ingestion processes ensured smooth integration and reconciliation between systems. Operational efficiency improved significantly through streamlined scheduling and monitoring.
What made the solution unique was Persistent’s domain expertise in both Salesforce and Snowflake ecosystems, which enabled precise handling of data structures and reconciliation logic. The iAURA Data Operations accelerator provided a proven, repeatable framework for large-scale reconciliation tasks, complete with industry-unique auto-healing capabilities.
Persistent won the engagement by demonstrating specialized expertise, a clear understanding of the client’s pain points, and a solution that delivered automation, accuracy, and transparency. The result was a future-ready data operations framework that not only resolved existing challenges but also positioned the client for scalable, error-free data management moving forward.
