As regulatory scrutiny intensifies and risk landscapes grow more complex, large enterprises are under increasing pressure to modernize how they manage governance, risk and compliance. Manual, fragmented approaches to policy management, risk assessment and audits are no longer sufficient, especially for organizations operating across regions, regulations and business units.
A multinational media and entertainment company with a global footprint embarked on a transformation journey to modernize its enterprise risk and compliance operations. The objective was to reduce manual effort, improve accuracy and establish a more consistent, automated approach to policy, risk and audit management across the organization.
Manual Processes Limiting Accuracy & Confidence
Prior to the transformation, the client relied heavily on manual processes to manage enterprise policies, risks and audits. As the scale and complexity of compliance requirements increased, these approaches introduced operational inefficiencies and governance challenges.
- Time‑consuming manual effort across policy, risk and audit management
- Limited automation leading to inconsistencies and reporting gaps
- Increased risk of errors due to repetitive, manual workflows
- Difficulty maintaining accuracy, consistency and traceability at scale
These constraints made it increasingly difficult to ensure reliable compliance reporting, timely audits and effective risk mitigation across the enterprise.
Automating Risk & Compliance at the Core
Persistent worked with the client to reimagine enterprise risk operations using a platform‑led approach. By leveraging ServiceNow IRM, the engagement focused on embedding automation, standardization and analytics directly into risk and compliance workflows, reducing dependency on manual intervention while improving governance rigor.
The implementation was designed to provide end‑to‑end visibility across policy, risk and audit functions, while enabling teams to operate with greater speed and confidence.
ServiceNow IRM for Integrated Governance
Persistent implemented ServiceNow IRM capabilities to unify and automate enterprise risk management processes across the organization.
- Policy and Compliance Management to streamline policy creation, distribution and tracking
- Risk Management workflows to automate risk identification, investigation and mitigation
- Audit Management to centralize audit planning, execution and evidence collection
- Performance Analytics to improve visibility into compliance posture and risk trends
- Automated Workflows to reduce repetitive manual tasks and improve consistency
Tangible Results from IRM Modernization
The ServiceNow IRM implementation delivered tangible improvements across efficiency, accuracy and compliance effectiveness:
- 75% faster policy creation, deployment and tracking
- 3× reduction in overall IT risks
- Faster and more reliable audit evidence tracking
- Improved documentation quality and reporting consistency
- 100% improvement in overall compliance posture across multiple standards
Building a Resilient Risk Governance Foundation
By modernizing enterprise risk operations on ServiceNow IRM, the client moved from manual, effort‑intensive processes to an automated, insight‑driven governance model. The transformation not only improved efficiency and accuracy but also established a scalable foundation to support evolving regulatory requirements and enterprise growth.
This demonstrates how organizations can leverage platform‑led IRM transformation to strengthen compliance, reduce risk exposure and enable more resilient governance in an increasingly complex regulatory environment.
