In this episode of Re(AI)magined Conversations, Nishitt Chandrra, EMEA Service Lines Head at Persistent Systems, is joined by Ben Sekhon, VP and UK Country Manager at OutSystems, to unpack what it really takes to move Agentic AI from pilot mode to measurable enterprise impact.
The conversation opens with a reality check. AI dominates leadership agendas, yet most programs remain stuck in proofs of concept with little production impact. Nishitt breaks down what separates leaders from laggards: speed to value, treating AI as business transformation rather than an IT project, clear executive sponsorship, the right platform choices and a strategic mindset that makes AI a core enterprise capability, not a side experiment.
From there, the episode dives into the real blockers that prevent scaling. Data readiness comes first. Agentic AI needs unified, real-time data to reason and act. Governance and compliance become non-negotiable as adoption grows and risks multiply. Integration complexity cannot be underestimated because AI must operate across legacy systems, cloud environments and modern applications to deliver end-to-end outcomes.
Ben shares what OutSystems is seeing across enterprises. Many pilots fail due to weak foundations, unclear business KPIs and missing orchestration elements such as guardrails, exception handling, monitoring and human-in-the-loop design. He outlines the characteristics best suited for Agentic AI, including unstructured inputs, multi-step workflows across systems, judgment-heavy approvals and large operational queues.
Real-world examples bring the discussion to life. Nishitt highlights Persistent’s approach to embedding GenAI into workflows using OutSystems, including AssistX for contact center transformation. Built to reason, orchestrate actions and keep humans in control, the platform demonstrates how Agentic AI can deliver meaningful productivity gains. Ben adds a financial services proof of concept for AML and KYC checks, built in three days using multiple agents and an outcome-oriented risk score for underwriters. The example shows how governed, low-code environments can dramatically accelerate the journey from prototype to production.
The episode closes with a forward-looking perspective. Agentic AI is not just a technology shift. It is an operating model shift. Enterprises are moving from reactive tools to autonomous systems that perceive, reason, act and learn, supported by enterprise-ready foundations that enable responsible scale.
Join the conversation Contact us at podcasts@persistent.com.
Speakers
Nishitt Chandrra, EMEA Service Lines Head, Persistent Systems
Ben Sekhon, VP and UK Country Manager, OutSystems
