Persistent X Glean: Redefining Enterprise Knowledge
Transforming Enterprise Productivity with AI Search and Intelligent Agents
Enterprises today face a growing challenge: knowledge is scattered across dozens of apps, workflows are increasingly complex, and employees spend valuable time searching for information instead of acting on it. For BFSI, healthcare, and enterprise operations, this complexity is amplified by compliance requirements, risk controls, and rising customer expectations.
The Persistent–Glean Partnership combines Persistent’s deep industry expertise with Glean’s AI-powered enterprise platform to help organizations work smarter, faster, and more securely. Glean unifies knowledge across all workplace apps—like Slack, Salesforce, SharePoint, and ServiceNow—enabling employees to instantly find documents, emails, chats, and data without switching tools.
Together, we streamline operations with custom AI agents that automate multi-step workflows such as onboarding, support, claims, and compliance tasks. Context-aware AI assistants provide real-time answers, summaries, and guidance, while secure, permission-aware access ensures compliance and governance. By turning fragmented knowledge and manual processes into an intelligent, automated enterprise environment, this partnership empowers teams to focus on strategic, high-value work.
Why This Partnership Matters Now – Our Unique Advantage
Hybrid work, expanding tech stacks, and compliance-driven processes are putting unprecedented pressure on enterprise teams. AI is no longer optional—it’s essential for managing complexity, accelerating decision-making, and reducing operational costs.
What makes the Persistent–Glean partnership truly unique:
Contextual, enterprise-grade AI search across 100+ applications
Unlike standard search tools, Glean’s AI understands context, surfaces insights across all enterprise systems, and connects knowledge silos that most partnerships cannot unify.
Intelligent, role-specific AI agents for multi-step automation
Most AI partnerships offer simple automation; we provide agents that execute complex workflows across departments, from onboarding and support to compliance and project execution.
Secure, governed knowledge access aligned with Responsible AI principles
While other partnerships focus only on AI capabilities, we embed security, governance, and compliance at every step, ensuring sensitive data stays protected and audit-ready.
Deep domain expertise across BFSI, healthcare, and enterprise operations
Many partnerships provide technology without context. Persistent brings industry knowledge that ensures AI solutions are tailored to the unique workflows, regulations, and outcomes required in each sector.
Industry-Ready Offerings
Enterprise Productivity: AI-Powered Search, Assistants & Agents
Persistent + Glean empower teams with intelligent search, contextual assistants, and customizable AI agents to streamline work. From onboarding and support to project execution, employees can find information, automate tasks, and collaborate more efficiently.
Key Benefits:
- Enterprise Search: Unified, permission-aware search across 100+ apps.
- AI Assistants: Context-aware assistants that answer questions and guide tasks.
- Custom Agents: Automate multi-step processes with natural language or visual workflows.
- Productivity Impact: Save time on search, onboarding, and ticket resolution.
Healthcare: AI-Powered Knowledge Access & Claims Automation
Healthcare teams reduce administrative burden with HIPAA-compliant AI search and intelligent agents, accelerating claims, credentialing, and support.
Key Benefits:
- HIPAA-Compliant Search: Secure access to SOPs, policies, and clinical protocols.
- Claims Acceleration: Instantly surface payer policies and historical authorizations.
- Support Automation: Resolve inquiries faster with integrated ticketing systems.
- Credentialing & Compliance: Stay audit-ready with centralized documentation.
BFSI: Intelligent Search & Compliance Automation
Secure, context-aware AI search and agents help financial institutions automate onboarding, surface insights, and ensure compliance across systems.
Key Benefits:
- Unified Search: Connect data across CRMs, ERPs, and document systems.
- Compliance Workflows: Automate KYC, AML, and audit documentation.
- Insight Generation: Analyze financial trends and customer behavior with AI.
- Secure Access: Permission-aware search ensures strong data governance.
Real Impact, Proven at Scale
The Persistent + Glean partnership delivers measurable enterprise impact. Organizations streamline workflows, reduce manual effort, and reclaim critical time for strategic initiatives. At the same time, they achieve greater operational efficiency, enhanced compliance, and faster, data-driven decision-making across the business. Below is a closer look at the detailed impact:
Massive Productivity Gains
- Save 3–5 hours/week by reducing search and app-switching.
- Thousands of hours saved annually.
Lower Operational Costs
- IT Teams: Up to 40% fewer repetitive tickets.
- HR & Operations: Routine inquiries cut 30–50%.
- Avoid delays in audits, claims, and onboarding.
Faster Decision Making
- Get real-time insights from millions of records.
- Make faster, data-driven decisions.
Stronger Compliance
- Full audit readiness and automatic governance.
- Secure access to sensitive workflows.
- Meet BFSI and healthcare regulations.
Knowledge Preserved
- Capture and access knowledge as teams evolve.
- Reduce onboarding time and prevent knowledge loss.
Scale & Reliability
- 100+ SaaS integrations and 30+ prebuilt agents.
- 100M+ agent actions/year.
- 4.8/5 Gartner Peer Insights rating.
The Future of Intelligent Work Starts Here
The Persistent–Glean partnership is shaping the next generation of enterprise operations. Together, we’re developing advanced industry use cases, expanding agentic automation capabilities, and enabling organizations to unlock the full value of their knowledge.
As AI becomes the foundation of enterprise productivity, we’re committed to helping organizations operate with clarity, speed, and confidence.
Smarter decisions. Faster workflows. Secure, trusted AI—at enterprise scale. This is the Persistent and Glean advantage.
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