Reimagine Customer Experience with AI-native Contact Center

Transform every customer experience with actionable, objective insights

Consult our Experts

The New CX Reality

Customer interactions are no longer isolated but span enterprise-wide—across contact centers, systems, processes, and every touchpoint that shapes the experience. Contact centers are evolving into Customer Engagement Hubs that are faster, personalized, and always-on. As omnichannel expectations rise, businesses must adapt quickly—delivering seamless experiences while maintaining trust and efficiency.

Our AI-led solutions re(AI)magine contact centers as intelligent revenue engines—designed to modernize, humanize, and monetize every customer and employee interaction.

We capture interactions across systems and channels to turn fragmented journeys into high-impact experiences. Cross-functional teams of strategists, experience designers, domain experts, and technologists collaborate to embed CX and EX into every solution—helping enterprises drive loyalty, efficiency, and growth .

The Intelligent Contact Center: Engines of Experience and Growth

Contact Center ProServ

Modernize enterprise infrastructure to enable digital-native contact centers and unified communications—laying the foundation for AI adoption. Our solution orchestrates seamless experiences across channels, connecting fragmented customer touchpoints to boost success, loyalty, and long-term value.

Our Offerings

Advisory: Discovery, assessment, design, and roadmap definition
CCaaS-CPaaS Implementation
Enterprise integration and Automation

Our Offerings

Advisory: Discovery, assessment, design, and roadmap definition
CCaaS-CPaaS Implementation
Enterprise integration and Automation

Contact Center Intelligence

Discover new ways to drive efficiency in contact center operations while delivering high-value outcomes for both CXOs and customers. Our AI-led solution empowers seamless self-service journeys for customers and employees alike—enhancing support experiences with advanced intelligence and automation.

Our Offerings

AI-Agents for customers, agent, supervisor, and operations assist
Agentic-AI for CX, Service, and Product Intelligence

Our Offerings

AI-Agents for customers, agent, supervisor, and operations assist
Agentic-AI for CX, Service, and Product Intelligence

Product Engineering Services

Accelerate your software-to-SaaS journey and unlock new possibilities for CX and EX platforms. Harness the power of AI by embedding GenAI and Agentic AI across the product lifecycle to drive smarter, faster innovation.

Our Offerings

Enterprise SaaS Enablement
Platform Transformation
Co-Pilot / Autopilot: AI Features Enablement
AI powered PDLC

Our Offerings

Enterprise SaaS Enablement
Platform Transformation
Co-Pilot / Autopilot: AI Features Enablement
AI powered PDLC

Managed Services

Transform your customer engagement with a feature rich, cost-efficient solution: a managed contact center technology operations. Continue to build new capabilities with the support of outcome based agile DevOps. Automate day-to-day operations, quality assurance, security, and performance monitoring, compliance management.

Our Offerings

AI Infused: Administration and Automation
Managed DevOps

Our Offerings

AI Infused: Administration and Automation
Managed DevOps

Solution Accelerators

Accelerate time to value with pre-built extensible and scalable solutions for leading CCaas and UCaaS platforms—quick to deploy, configure, and integrate into existing environments. Leverage ready accelerators for contact center discovery, planning, and execution, along with a robust library of connectors and automated migration and provisioning tools.

Our Offerings

Our Credentials

2000+

Professionals

20+

Years of Delivery Excellence

Partnerships

10+

IP and Accelerators

80+

Customers

Our Partners

To find out more about provisioning manager for genesys

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

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Why Persistent?

Deep Technology Expertise

Leverage our design patterns, cultivated through the delivery of hundreds of transformative data-driven digital solutions, to respond to new technologies and evolving customer preferences.

Extensive Partner Ecosystem

Build a data foundation you can rely on with our partner ecosystem developed over 35 years as an engineering and implementation partner for leading data technology providers.

Composable Data-Driven Solutions

Accelerate time to value by 60% with solutions designed and delivered using a pre-integrated composable digital mosaic that eliminates the complexity of choice and integration.