Zendesk Sell is retiring in August 2027. For organisations relying on it today, this is more than a deadline. It is an opportunity to modernise sales operations, reduce risk, and build an AI-ready CRM foundation.
Zendesk’s decision creates urgency for sales teams built around the platform. Data loss, operational disruption, and rushed decisions are real concerns if planning is delayed. Acting early allows organisations to move with control and intent.
This whitepaper outlines how to move from Zendesk Sell to Salesforce Sales Cloud securely, with minimal disruption and long-term value in mind. It helps organisations make informed decisions by outlining key considerations required for a successful transition, including:
- Understanding what Zendesk Sell retirement means for your business
- Identifying data and functionality that may be at risk
- Evaluating Salesforce as a future-ready CRM platform
- Planning a structured, low-risk migration approach
- Using migration as a catalyst for AI-led transformation
At Persistent, we do not just migrate platforms. We help modernise the sales engine.
Migration also creates space to ask bigger questions:
- Are your sales processes optimised for scale?
- Is your CRM ready for AI-driven forecasting and automation?
- Are sales, service, and marketing working from a unified platform?
Handled well, a move to Salesforce Sales Cloud becomes more than a technical exercise. It creates a more intelligent, connected, and future-ready sales organisation.
