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Transforming the Patient & Member Experience

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Increasingly patients have more choices than ever when it comes to selecting their healthcare experience, be it providers or payers. Accordingly, they are demanding a better experience at least on par with the experiences they enjoy in other industries.

Therefore, as the industry becoming more patient-centric, increasingly providers and payers are focusing on creating omnichannel experiences based on a holistic data foundation, leveraging intelligent, automated, cloud-based platforms that are both scalable and secure.

However, to truly deliver on patient expectations and differentiate in a crowded market, providers and payers need to collaborate to deliver a seamless experience across the entire care and coverage continuum.

This Executive Salon session is designed to be a peer exchange amongst leading Providers, Payers, Technology Providers and Academia to discuss patient experience trends and share insights from the digital front lines.

Discussion Topics:

  • Patient & Member Experience Trends
  • How to avoid the Digital Front Door to Nowhere
  • Utilizing Marketing Automation to increase engagement & care adherence
  • Contact Center Modernization
  • Leveraging data, analytics, and AI to anticipate patient needs
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Contact us

    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com