Healthcare Provider Network and Relationship Management

Persistent’s Provider Network and Relationship Management (PNRM) solution is designed to improve network efficiency, enhance provider engagement, and strengthen relationships while aligning complex data hierarchies to simplify interactions.

Business Benefits

  • Increase member satisfaction with enhanced provider coverage and elevated cost transparency
  • Improve business outcomes with timely and accurate claims payments
  • Eliminate risk of fines and decreased ratings by regulating authorities
  • Decrease onboarding time by leveraging third party data insights
  • Improve relationships with providers who find it easier to work with your health plan
  • Reduce Total Cost of Ownership (TCO) – payroll, contracting costs, etc


Persistent’s PNMR solution follows a 3-step approach, harnessing the power of Salesforce’s Health Cloud, Experience Cloud, Marketing Cloud, and Tableau as the core functionality, adding out-of-the-box capabilities of the Salesforce Industries Health and Insurance managed package. This combination integrates seamlessly with legacy systems with help from MuleSoft’s Anypoint platform.

Improve Provider Experiences

  • Integrate disparate provider databases to ensure accuracy
  • Improve reporting efficiency
  • Easily share relevant data between payers and providers


  • Elevate engagement with new and existing providers using targeted campaigns
  • Unlock the power of digitized credentialing processes to onboard faster than ever before

Increase Provider Satisfaction

  • Enable providers to conveniently manage their profiles & member data, make inquiries, check application status, run processes intuitively, etc.
  • Easy-to-use portals to ensure better care experiences and outcomes
Use Cases
  • Provider Portal and Onboarding
  • Provider Engagement via Multiple Channels
  • Project, Activity, Contract, and Query Management
  • Quality Metrics and Dashboards
  • Standardized Information Repository and Knowledge Base
Why Persistent?

Salesforce with Persistent

12+ YRS

Financial Services









18+ Years Of Salesforce Partnership

Years Of Salesforce Partnership

18+ Years Of Salesforce Partnership

Contact us

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