Powering Voice Agents Using IBM Watson
Customer relationship and support is key for companies and enterprises to succeed. Companies spend hours and hours training resources to handle and improve customer support and interaction. This however is muted to certain extent by training cost, lack of extensive domain knowledge and business process, outsourcing challenges and infrastructure challenges.
This white paper discusses techniques and options to handle and improve customer support and interaction through use of voice agents. Intelligent voice agents powered by natural language understanding and conversation capabilities can help alleviate the pain points and result in better customer service.
Persistent Systems can work with you to help build, train and deploy Chatbots and intelligent voice agents for your customer service.