From Promise to Problem
A global leader in digital payments and business services set an ambitious Generative AI agenda. Payroll chatbots summarised payslips, HR teams used document-intelligence models, and risk agents flagged compliance gaps—each lived in a separate stack, creating duplicate data paths. What looked like momentum soon felt like drag. Executives spelled it out: ungoverned innovation breeds tech debt and stalls value. They partnered with Persistent to orchestrate a single runway that could scale what worked and retire what didn’t.
Closing the Integration Gap
Four knotted threads held progress back: Generative AI efforts spread across payroll, HR, compliance, and cheque printing with no reuse path; early chatbots that ran but lacked enterprise muscle; legacy data locked in formats hostile to agentic workflows; and missing guardrails for security, versioning, and cross-domain governance. In short, speed was plentiful structure was not.
A pivot was required: move faster together, not faster apart. That insight reframed the brief: replace piecemeal fixes with a unified runway.
Three Accelerators, One Strategy
Persistent answered with GenAI Hub and iAURA, delivered inside the client’s AWS tenancy and branded to feel native:
- GenAI Hub registers, versions, and governs every generative app or agent, eliminating rogue deployments and satisfying audit teams.
- Playground lets business leads drag-and-drop Excel, PDF, or Word files and ask questions in plain English; results arrive as charts, tables, or narrative insights—so intuitive that users nicknamed it as their in-house Microsoft Copilot.
- iAURA Insights fuses domain-specific SQL with LLM prompts, pulling first-query-right answers from 150 + operational tables and learning only from validated “thumbs-up” feedback.
Because the trio shares one governance backbone, new use cases—fraud analytics, Salesforce forecasting, HR dashboards, policy extraction—plug in without rebuilding plumbing for each domain.
Workflow in Motion
Raw data now flows to reliable insight in five seamless beats: users drop documents into Playground; GenAI Hub applies access rules and keeps lineage; iAURA pairs each request with pre-built SQL for one-shot precision; validated answers loop back to improve the models; and the same rails extend to fresh domains without duplicate code.
Those steps not only compress effort—they knit every stakeholder into a common feedback loop.
Impact at the 90-Day Mark
- 7X scalability boost: schema coverage jumped from 20 to 150 + tables with no refactor.
- Faster data onboarding: weeks compressed to days.
- 20% lower tech dependency: business leads self-serve insights, freeing engineers.
- Decision velocity: natural-language queries shorten analysis cycles.
- Cross-domain orchestration: fraud, HR, and compliance agents co-author insights in real time.
- Cultural adoption: staff embraced Playground as their “in-house Copilot,” fuelling viral usage and new-roadmap funding.
With the five-step loop humming, bottlenecks flipped to breakthroughs.
Road Map: Extending the Advantage
With the core runway live, Persistent’s five-member squad now ships weekly enhancements inside the client’s AWS landscape:
- Structured UAT for iAURA will grant audit-grade traceability—clearing the last go-live gate for regulated workloads.
- Marketplace of Agents will let sales, audit, and service ops “shop” reusable workflows—accelerating uptake while preserving guardrails.
- Continuous Learning Loop will sharpen every model with each validated interaction—keeping performance evergreen and preventing drift.
The arc is clear: from pilot chaos to governed scale, and now to compounding intelligence.
Why Persistent?
- Accelerator depth: Proprietary platforms delivered a head start over generic Generative AI kits.
- White-label enterprise fit: Deployment preserved brand and user-experience norms, with governance covering security.
- Lean, always-on team: Continuous releases and 24 × 7 responsiveness-maintained momentum.
- Road-map alignment: Every sprint maps to the client’s FY 25 AI vision and annual operating plan.
Ready for Your Runway?
Pilot sprawl feels safe—until a competitor launches governed, production-grade AI. Book a discovery call with Persistent’s Generative AI strategists and start transforming scattered experiments into an enterprise-wide intelligence engine today.
From Pilot Chaos to Governed Growth – Ready to Start Your Transformation with Persistent?
