Orchestrating Enterprise AI & Business Processes
Persistent and Camunda help enterprises connect AI agents, people, applications and decisions across end-to-end business processes. Together, we bring the engineering, orchestration and operational controls needed to move from isolated AI initiatives to processes that work at enterprise scale.
Why Enterprise Orchestration Matters
Don’t Let AI Create Another Layer of Process Silos
Organizations are rapidly deploying copilots, automation tools and AI agents across functions. But without orchestration, every new agent introduces another layer of complexity.
The result?
- Disconnected agents operating without business context
- Limited visibility into decisions and outcomes
- Inconsistent governance and compliance controls
- Human interventions that remain manual and reactive
- AI investments that struggle to scale beyond pilot programs
The opportunity is bigger than deploying more agents. With Persistent and Camunda, enterprises can connect existing processes and systems, bring AI into the work where it adds value, and retain visibility and control across the full process.
What Persistent and Camunda Offer
Camunda provides an open platform to orchestrate processes across AI agents, people, applications, and systems. Persistent brings process strategy, integration, engineering, governance, and ongoing optimization to make orchestration work within complex enterprise environments. Together, we help organizations modernize existing workflows and put AI-supported processes into production with visibility and control.
The partnership spans the full journey: identify the right processes, design an operating model, connect the enterprise landscape, deploy governed orchestration, and improve performance over time.
The Camunda Platform: Orchestration Across the Enterprise Connect Work. Make It Visible. Keep It Governed.
Camunda enables organizations to orchestrate the agents, models, applications and systems they already have in place.
By combining deterministic workflows with dynamic AI-driven decision-making, organizations can automate routine work while ensuring the right level of human oversight for critical decisions.
Outer and Inner Orchestration
Coordinate the entire business process while governing what happens within each individual agent interaction.
Camunda can coordinate end-to-end processes alongside AI-driven work, helping teams apply consistent controls across the steps of a business workflow.
AI with Guardrails
Empower AI to route requests, make recommendations, trigger actions or escalate exceptions while maintaining business controls.
Defined rules, review points, and process visibility help teams understand how work moves and where intervention is needed.
Open by Design. Built for Choice.
The AI landscape is evolving faster than most technology roadmaps.
Camunda can orchestrate work across different AI agents, applications, and services, allowing organizations to evolve their technology choices without redesigning the entire business process.
Design processes for change rather than tying them to one model or agent framework.
Autonomy Where It Makes Sense
Not every process requires reasoning.
Use deterministic automation for predictable, repeatable activities and introduce agent-driven intelligence only where adaptation, judgment or exception-handling creates value.
This allows organizations to increase automation while maintaining confidence and control.
Deploy on Your Terms
Camunda supports SaaS and self-managed deployment options, giving organizations a choice of operating model for their security, governance, and operational requirements.
How to Engage Persistent & Camunda
Start with the process challenge, not a preselected agent. Persistent works with your teams to define the opportunity, connect the required systems, establish controls and build an orchestration roadmap around Camunda.
Assess and prioritize
Identify processes where handoffs, exceptions or fragmented systems create the greatest friction.
Blueprint and modernize
Redesign workflows and connect legacy and modern applications without losing the business rules that matter.
Introduce AI deliberately
Use agents for tasks that benefit from reasoning or adaptation while retaining human review for consequential decisions.
Operate with visibility
Define governance, monitoring and escalation across people, agents and systems.
Optimize over time
Measure process performance and improve orchestration after deployment.
Why Persistent & Camunda
Strategy. Engineering. Orchestration.
Camunda supplies the orchestration platform. Persistent brings the strategy and engineering needed to apply it across your existing processes, systems, and teams. The result is a practical path from process design to day-to-day operations—not another disconnected technology rollout.
Together, Persistent and Camunda enable organizations to:
- Identify high-impact opportunities for agentic transformation
- Modernize legacy processes without disrupting operations
- Integrate AI agents into existing enterprise ecosystems
- Establish governance, visibility, and operational controls
- Scale agent-driven business processes confidently into production
Persistent supports the lifecycle from opportunity identification and process blueprinting through integration, implementation, governance, optimization, and managed services. This end-to-end approach helps turn orchestration into an operating capability that can be monitored and improved over time.
Common Use Cases
Customer Service Operations
Coordinate AI agents, service representatives, CRM platforms and fulfillment systems to accelerate resolution while maintaining compliance and service quality.
Claims & Case Management
Route work dynamically, automate evidence gathering, involve human reviewers when necessary and maintain complete auditability throughout the process.
Financial Operations
Coordinate reconciliations, approvals, exception handling, compliance checks and reporting across multiple systems and teams.
IT & Enterprise Service Management
Orchestrate incident resolution, employee requests, approvals and operational workflows across service platforms and knowledge systems.
Supply Chain Operations
Manage disruptions, supplier interactions, inventory exceptions and fulfillment processes with AI-assisted decision-making and human oversight.
Stop Building Agent Islands. Start Orchestrating.
Explore perspectives on process modernization, agentic orchestration, governance and enterprise AI from Persistent and Camunda.
See how connecting agents to end-to-end workflows can make AI-supported work more useful, visible, and manageable across the enterprise.
Talk to Persistent About Your Orchestration PrioritiesContact us
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