ISG Star of Excellence™ Customer Experience Benchmark Report

We are proud to announce that Persistent has been awarded the 2023 ISG Star of Excellence™ Awards in four categories: Universal Industry, Cloud Native, BFSI (Banking, Financial Services, and Insurance), and Healthcare and Pharmaceuticals.

With this recognition, Persistent emerges as a clear winner with highest standard of customer service excellence for unmatched growth, value, and trust.

These awards reflect our commitment to delivering exceptional value for our clients through tailored industry-specific solutions driven by our Digital Engineering heritage. With our ability to support multi-cloud adoption and infrastructure modernization, we help our clients create highly personalized and best-in-class customer experiences while maximizing digital transformation ROI.

Why did we win?

Information Services Group (ISG) selected winners based on 2,250 client responses from both provider-nominated channels and the ISG independently sourced channels received from a group of 150 providers. ISG evaluated each provider based on the quality of its services using detailed methodology that captured performance across business continuity and flexibility, collaboration and transparency, execution and delivery, governance and compliance, innovation and thought leadership, and people and cultural fit.

Persistent is very highly rated for its cloud-native technology leadership and deep industry expertise across BFSI, Healthcare and Pharmaceuticals verticals. What’s more, the Universal Industry Award establishes us as the top provider across all the verticals, and we’re the only provider to win in four different categories.

Persistent excels in driving value by future-proofing clients’ technology investments for long-term efficiency and growth.

To learn why ISG selected Persistent as a multiple winner, read the ISG Star of Excellence™ – Customer Experience Benchmark Report.