

Competing against 4,000 other companies in the IT industry, Persistent is the winner of the prestigious ISG 2020 Star of Excellence Award™ for core technologies, presented by ISG (Information Services Group).
The ISG Star of Excellence Award™ recognizes the provider that delivers “exceptional customer-centricity in the delivery of core technologies across all geographies and industries.” ISG, a leading global technology research and advisory firm, narrowed down the field to only 24 qualifying finalists, including many service industry titans.
This coveted award is particularly meaningful because it’s the result of direct feedback ISG received from over 100 Persistent clients. Persistent achieved the highest cumulative customer experience score for the quality of its core technology services and outperformed the market in effective execution based on strengths in collaboration, governance, innovation and people.
In addition to winning the overall “Star of Excellence” Award, Persistent also won awards for:
For 2020, ISG recognized Persistent for excellence in key areas including:
View press releases about these awards issued by ISG and Persistent
Paul Gottsegen, Partner and President at ISG Research and Client Experience
Sandeep Kalra, Executive Director & President, Persistent Systems
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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