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Persistent Systems is an approved Salesforce Interaction Studio Partner
Real-Time Interaction Management is one of the biggest challenges in modern marketing and at the same time one of the most important levers to take customer experience to the next level. With the help of Salesforce Interaction Studio, Persistent helps companies master one of the most prestigious disciplines of CX to deliver the right message, on the right channel at any time.
Interaction Studio supports, among others, the following use cases:
Predictive Intelligence
Leverage AI + ML capabilities to drive real-time decisioning with next-best action/offer based on data-driven insight.
Identity Stitching
Synchronize keys from various first party systems to create a harmonized user profile.
Connected On & Offline Engagement
Create true omni-channel personalization from digital channels like web or mobile to offline channels like ATM.
A/B/n Testing
Take out the guesswork – test different approaches across various channels to find out what works and what doesn’t.
As true Salesforce multi-cloud experts, Persistent can maximize the impact of Interaction Studio by not only enhancing marketing related use cases, but also by enabling more impactful sales & commerce as well as a more personalized customer service. This makes Interaction Studio a valuable tool across the entire customer lifecycle – from acquisition to retention.
Get in touch with us and discover how Persistent can support in realizing true in-the-moment personalization for increased customer loyalty, higher engagement and better conversions.
