Data operations and business process automation strategy assessment | Persistent Systems

Client Success

Data operations and business process automation strategy assessment for an education technology provider

Detailed pain point identification and road mapping of data operations, analytics and business process automation for a research and technology firm in the education industry.

  • The customer’s marketing engine for the undergraduate college market was built on a legacy data system that now led to performance issues
  • The customers business teams have built manual processes around this outdated technology
  • The legacy system’s data pipeline processing abilities were not a match to support the customer’s goals to grow the undergraduate business and foray into other markets
  • The customer desired a performance and functionality gap analysis of the existing system and recommendations to bridge the gap to support market growth plans
  • Uncovered 50 different pain points which were grouped into 7 distinct areas of concern.
  • Prioritized areas of concern by mapping out which teams are affected by which pain points.
  • Provided clear, prioritized recommendations for alleviating these problems through 4 well-defined contract initiatives.
Technologies Used
  • Performed a detailed pain point analysis
  • Developed an accurate assessment of data processing and business process automation through 30 on-site interviews with leaders and team members of 12 (mostly business) teams
  • Outlined recommendations to improve the analytics process ingestion pipeline to make it resilient to data variability and quality problems, and to improve ten-fold the pipeline’s scalability by architecting it for elasticity in the cloud

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