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DELTA Machines, an innovative, family-run company is a leading distributor and servicer of high precision machinery. It is also the first French company in its sector to fully digitize its sales, service and field service processes.
DELTA Machine’s Digital Transformation journey accelerated as they partnered with Persistent and implemented Salesforce’s Service Cloud and Field Service solutions. These solutions freed DELTA Machine’s after-sales service managers and highly skilled technicians from cumbersome administrative tasks to focus on doing what they do best.
DELTA Machine now enjoys having essential data at their fingertips and can provide timely, more efficient customer service.
If a customer calls unexpectedly about a business or technical issue, I can open Salesforce and see precisely what’s happened to date. I can explain what we’ve done and why. This is a great asset in building our customer relations.Romain Priore, Deputy Managing Director, DELTA Machines
For more details on Delta Machine’s journey towards sharpening their competitive edge with Salesforce & Persistent, click on the button below.