Higher customer satisfaction

Higher customer satisfaction with lower network costs at major claims management provider

Learn how a global claims management company achieved uninterrupted network operations while ensuring organization-wide business continuity.

Challenges

  • Required a robust support environment to ensure business continuity across the organization
  • Needed to streamline operations, improve systems monitoring and reduce costs
  • Routine operations required robust network communications, data, and applications. Advanced support was mission critical

Solutions

  • Built a network operations center (NOC) to monitor the network infrastructure 24/7 and identify any systems disruptions or failures
  • On-demand, real-time availability reports to optimize resources utilization and monitoring

Outcomes

  • Able to manage application traffic patterns, linking availability and performance
  • Better service response times and resolutions for higher customer satisfaction metrics
  • Reduced cost by replacing multiple tools handling integration management with SD Wan tool, while also reducing database storage requirements

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com