Client Success

Holiday Inn, New Delhi, transforms work and increases efficiency with Google Workspace

MediaAgility was acquired by Persistent in May 2022 and its capabilities form the foundation for Persistent’s Google Business Unit. As a Google Cloud Partner and a strategic IT Transformation services provider, the Google Business Unit is focused on delivering transformational services with cloud-native solutions that enable businesses to stay relevant and benefit from the public cloud platform capabilities. 

Holiday Inn, New Delhi International Airport is an upcoming property of the IHG chain of hotels in the Indian capital. This latest venture of Holiday Inn chain in India is in close proximity to the International Airport and the financial and industrial hub of northern India. The hotel offers a wide variety of leisure and business amenities to its guests.

The problem 

On the launch of this property, the obvious first step of the management was to set-up a seamless collaboration system for the staff. That is when the hotel started evaluating all available solutions in the market. Implementing a new-age, cloud-based system for ease of communication and collaboration between hotel employees and clients was becoming high priority for the hotel management. The newly placed IT head, Vijay Saraswat, responsible for leading all information systems function was already aware of Google Workspace for Work and had evaluated the product in his previous venture. 

The solution 

Acting as a change agent, Saraswat started evaluating Google Workspace for Holiday Inn New Delhi, International Airport property. The company parallelly evaluated both on-premises and other cloud-based solutions as well. After due consideration of the workability of the product, the management contacted MediaAgility (now part of Persistent Systems), Google For Work partner to deploy Google Workspace for their hotel. 

“Google Workspace is ideal for the hospitality sector that need to share information quickly and efficiently with internal employees as well as our guests,” says Vijay Saraswat. He adds, “Another reason for us to adopt Google Workspace was storage, uptime and security. No other product offers such powerful functions along with the security and uptime guarantee.” 

Our services 

We played a remarkable role in helping the hotel to deploy Google Workspace. The entire company was set-up on Google Workspace and the deployment was closed successfully in no time. We also offered a detailed Change Management program that included training session to help the employees at Holiday Inn New Delhi to explore the complete potential of Google Workspace. 

“There is a significant change now in how we work and collaborate,” Saraswat explains. Each person and business group is seeing greater efficiency—Google Workspace has significantly reduced IT administration, for example. “We now have one person to manage email administration, along with other responsibilities, too,” says Saraswat. 

Employees find it easier to share, edit, and track documents with Google Docs. The switch to Google Workspace brought a new level of teamwork and allows employees to share information efficiently. There is no additional investment involved in purchasing antivirus software, annual maintenance charges to vendors or even patch updates and server investments that are common in other solutions. 

About Google Workspace 

Google Workspace is an enterprise-ready suite of applications that includes Gmail, Google Calendar (shared calendaring), Google Docs (online document and spreadsheet hosting), Google Sites (team site creation and publishing), and Google Hangouts (easy, secure sharing of video content). 

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