A global agribusiness enterprise needed to modernize high-volume operational workflows that were slowing internal teams, partners and vendors. The organization relied on manual, repetitive processes across vendor onboarding, CAPEX task management and business process administration, creating delays, inconsistent service experiences and rising operational risk.

Persistent helped the enterprise turn automation into a scalable business capability by establishing a structured automation operating model and delivering Microsoft Power Platform solutions across 75+ business processes over three years. The engagement improved speed, accuracy and transparency while freeing employees to focus on higher-value work.

When Manual Workflows Became a Barrier to Scalable Growth

For the agribusiness enterprise, operational efficiency was becoming increasingly difficult to sustain as transaction volumes grew. Employees spent significant time on manual vendor onboarding, alternate payee ID creation, CAPEX task creation and administrative workflows that depended on fragmented systems and inconsistent handoffs. These issues slowed turnaround times, increased the likelihood of errors and made it harder for business leaders to gain real-time visibility into process performance.

The cost of inaction was clear. Without a standardized automation model, the enterprise risked continued productivity leakage, higher operating costs, inconsistent partner and vendor experiences and greater compliance exposure from manual data handling. It needed a transformation approach that could address immediate workflow bottlenecks while creating a reusable foundation for automation at scale.

A Power Platform-Led Automation Model Built for Reuse and Scale

Persistent partnered with the enterprise to establish automation as a strategic capability rather than a series of isolated IT fixes. Combining domain understanding, product engineering discipline and Microsoft Power Platform expertise, Persistent designed a structured automation engine that could identify, prioritize and industrialize high-value use cases across the business.

Automation Center of Excellence

Persistent helped create an Automation Center of Excellence to standardize delivery practices, define governance and accelerate adoption. The CoE introduced reusable automation components, repeatable patterns and delivery guardrails that enabled teams to move faster without compromising quality or compliance.

Automation Intake Hub

An Automation Intake Hub enabled the enterprise to assess automation opportunities consistently and prioritize processes with the highest business impact. This helped move automation decisions away from ad hoc requests and toward a structured pipeline focused on measurable value.

Agile, POD-Based Delivery

Persistent used a POD-based delivery model to continuously design, build and scale automation solutions across business functions. This approach enabled steady delivery over three years, supporting the automation of more than 75 business processes while maintaining alignment with stakeholder needs and operational priorities.

Targeted Workflow Automation

Persistent automated alternate payee ID creation for vendors, bringing standard data input, validation and secure management to a previously manual workflow. It also streamlined CAPEX task creation through centralized data management, live dashboards and integrations with SAP and SharePoint, giving teams better visibility and control across the process lifecycle.

Operational Automation That Delivered Measurable Business Value

With Persistent, the enterprise was able to:

• Reduce average cycle time by 67%, accelerating automated processes and improving turnaround for internal teams, partners and vendors.
• Achieve 97% execution accuracy, strengthening reliability across business workflows and reducing error-prone manual intervention.
• Increase employee productivity by 3X, freeing teams from repetitive tasks and enabling them to focus on higher-value work.
• Forecast $100K+ in savings over three years from vendor automation alone, demonstrating direct cost impact from standardized, automated handling.
• Cut average handling time for vendor onboarding by 60%, improving vendor experience and reducing operational effort.
• Expand transaction volume handling by 4X, giving the enterprise the scalability needed to support business growth.
• Automate 100% of new vendor ID creation and updates, creating a secure, compliant and standardized workflow for critical vendor data management.

From Process Bottlenecks to a Scalable Automation Advantage

Persistent helped the enterprise move from fragmented, manual operations to a more scalable automation model built around speed, accuracy and governance. Employees gained more time for strategic work, partners and vendors received faster and more reliable service, and business leaders gained a stronger foundation for visibility, compliance and growth.

The engagement shows how targeted workflow automation can create measurable enterprise value when it is treated as a business capability, not a one-off technology implementation. By combining Microsoft Power Platform engineering with a repeatable automation operating model, Persistent enabled the enterprise to scale operations with greater resilience and confidence.