Webinar Recording: A Blueprint for Delivering Omni-Channel Experiences for Patients and Practitioners
Every healthcare provider has a Digital Front Door – be it a website, mobile app, or call center. The real question is if your Digital Front Door can provide the omni-channel experience your patients demand and be the necessary productivity amplifier for your providers and staff.
In a post-COVID world, patients have more choices than ever to access healthcare, and they expect the same simplicity and transparency in their healthcare experience that they receive in other industries. At the same time, we’re asking our care providers and customer service teams to do more with less. The only path to success is designing a patient engagement and care strategy that leverages the right technology solutions to make it a reality.
Join Vinod Parale and Yash Bhawsar of Persistent Systems for an informative discussion and demonstration of the technology building blocks for delivering omni-channel experiences and care that improve patient acquisition, engagement, satisfaction, and ultimately outcomes.
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
Yashraj Bhawsar
Yashraj Bhawsar leads the Healthcare Solutions team in Persistent’s Salesforce practice. He has been associated with health cloud since its early product inception days and has also a part of health cloud implementations in early adopter providers in New York area. He is been associated with Persistent for almost two decades and is based in Persistent’s NJ office.
Vinod Parale
Vinod Parale is the Healthcare and Life Sciences Leader for Persistent Systems. As the Growth and Solutions leader for HLS, his team is responsible for the development of digital solutions for our healthcare and life sciences clients. He has been with Persistent for over 13 years and is based in Santa Clara, CA.
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