Exceptional CX: The Key to customer loyalty
Forward looking companies are delivering exceptional customer experiences not only to keep existing customers but to target and grow new customers with highly personalized offers. With digital services, there is an opportunity to delight customers by meeting their rising expectations, providing seamless digital customer experiences, and using data to offer tailored products and services to build a lasting relationship – customers for life.
Use Data like a strategic asset
Data is a strategic asset in deepening customer relationships and experiences. The challenge many face is bringing siloed data from multiple sources to design your customer success infrastructure and program.
Join this session to learn how a cloud-based modern data stack can create an effective customer success platform that cracks the code of B2B customer success. We also explore how data can be used to build deeper and more meaningful customer relationships.
Chief Product Manager
Vinayak Data is Chief Product Manager at Persistent. Expert in Analytics space to take ideas & concepts and convert them into Products. Products that are deployed in both Enterprises and Start-ups to accelerate their data driven journey.