Webinar Recording : Building Customers for Life by Modernizing your Data
Exceptional CX: The Key to customer loyalty
Forward looking companies are delivering exceptional customer experiences not only to keep existing customers but to target and grow new customers with highly personalized offers. With digital services, there is an opportunity to delight customers by meeting their rising expectations, providing seamless digital customer experiences, and using data to offer tailored products and services to build a lasting relationship – customers for life.
Use Data like a strategic asset
Data is a strategic asset in deepening customer relationships and experiences. The challenge many face is bringing siloed data from multiple sources to design your customer success infrastructure and program.
Join this session to learn how a cloud-based modern data stack can create an effective customer success platform that cracks the code of B2B customer success. We also explore how data can be used to build deeper and more meaningful customer relationships.
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
Vinayak Datar
Vinayak Data is Chief Product Manager at Persistent. Expert in Analytics space to take ideas & concepts and convert them into Products. Products that are deployed in both Enterprises and Start-ups to accelerate their data driven journey. Over last decade, he has worked in all generations of analytics – Cloud based Analytics, AI-ML, Big Data, BI, MPP. Currently, building an Analytics Data Platform “Persistent Data Foundry”. Earlier, Built an end to end Big Data Analytics Product – “ShareInsights”. Vinayak is passionate about helping organizations achieve data driven outcomes.
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