Webinar Recording : Delivering Unprecedented IT Operational Excellence with AI and Self-Service
One challenge that seems to plague customers endlessly is the need to provide operational excellence in a cost-effective model, especially in IT service management (ITSM). They often face high operating costs and complexity and struggle with siloed monitoring, all the while trying to keep tool sprawl at bay. The upshot is that IT teams end up spending most of their time trying to ensure business as usual without leaving enough room for innovation.
Join this webinar to hear how clients get ahead of this deadlock and successfully streamline IT operations, consolidate tools, and use AI, automation, and self-service to achieve unprecedented levels of IT service improvement. The speakers will discuss how clients went beyond ensuring business as usual to deliver exceptional end-user experiences with super-fast ticket resolution time and pre-emptive problem-solving.
SVP, Cloud and Infrastructure,
Senior IS Director,
Operations & Security,
Milliken & Co Ltd.