Webinar Recording : Delivering Unprecedented IT Operational Excellence with AI and Self-Service
One challenge that seems to plague customers endlessly is the need to provide operational excellence in a cost-effective model, especially in IT service management (ITSM). They often face high operating costs and complexity and struggle with siloed monitoring, all the while trying to keep tool sprawl at bay. The upshot is that IT teams end up spending most of their time trying to ensure business as usual without leaving enough room for innovation.
Join this webinar to hear how clients get ahead of this deadlock and successfully streamline IT operations, consolidate tools, and use AI, automation, and self-service to achieve unprecedented levels of IT service improvement. The speakers will discuss how clients went beyond ensuring business as usual to deliver exceptional end-user experiences with super-fast ticket resolution time and pre-emptive problem-solving.
CEO,
Symphony SummitAI
Partner,
ISG
SVP, Cloud and Infrastructure,
Persistent Systems
Senior IS Director,
Operations & Security,
Milliken & Co Ltd.
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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