Improve patient experience and outcomes by leveraging EMRs in your Call Centers| Persistent Systems Events

How to improve patient experience and outcomes by leveraging EMRs in your Call Centers



      Providers, Payers and Pharma companies all share a common goal to deliver more efficient patient engagement that leads to better outcomes. In this webinar, you’ll learn from industry leaders how they have leveraged a digital mosaic of technologies, including Salesforce Health Could, Marketing Cloud, EMR integrations and Patient Engagement Accelerators to better serve and care for their patients.

      A Pediatric hospital in the Midwest was facing a multitude of challenges in implementing their patient engagement strategy. Learn how this leading hospital overcame these challenges and achieved their target business outcomes in Physician Relationship management, Call center, and Nurse Triage setup.

      Learning Objectives:
      • Understanding the unique complexities of operating a Hospital Call Center.
      • Common challenges faced in integrating Salesforce with EMR and how these were resolved?
      • What outcomes and benefits were achieved?
      • How to navigate the mosaic of Salesforce applications and other technologies to achieve this?
      • Demonstration of Persistent’s Patient Engagement Accelerator

      Webinar Recording: How to Improve Patient Experience and Outcomes by Leveraging EMRs in Call Centers

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      Yashraj Bhawsar,AVP for Salesforce Healthcare Solutions, Persistent Systems

      Yashraj Bhawsar

      Associate Vice President, Persistent Systems

      Yashraj Bhawsar leads the Healthcare Solutions team in Persistent’s Salesforce practice. He has been associated with health cloud since its early product inception days…

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      Patrick Kokoruda

      MHA, AVP Contact Center, Geisinger Health

      Patrick is the Associate Vice President-Contact Center for Geisinger Health System. Patrick leads the multi-site Contact Center operations with over 350 employees…

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