Webinar Recording: How to Improve Patient Experience and Outcomes by Leveraging EMRs in Call Centers
How to improve patient experience and outcomes by leveraging EMRs in your Call Centers
Providers, Payers and Pharma companies all share a common goal to deliver more efficient patient engagement that leads to better outcomes. In this webinar, you’ll learn from industry leaders how they have leveraged a digital mosaic of technologies, including Salesforce Health Could, Marketing Cloud, EMR integrations and Patient Engagement Accelerators to better serve and care for their patients.
A Pediatric hospital in the Midwest was facing a multitude of challenges in implementing their patient engagement strategy. Learn how this leading hospital overcame these challenges and achieved their target business outcomes in Physician Relationship management, Call center, and Nurse Triage setup.
Learning Objectives:
- Understanding the unique complexities of operating a Hospital Call Center.
- Common challenges faced in integrating Salesforce with EMR and how these were resolved?
- What outcomes and benefits were achieved?
- How to navigate the mosaic of Salesforce applications and other technologies to achieve this?
- Demonstration of Persistent’s Patient Engagement Accelerator
Speakers:
Yashraj Bhawsar
Associate Vice President, Persistent Systems
Yashraj Bhawsar leads the Healthcare Solutions team in Persistent’s Salesforce practice. He has been associated with health cloud since its early product inception days…
Patrick Kokoruda
MHA, AVP Contact Center, Geisinger Health
Patrick is the Associate Vice President-Contact Center for Geisinger Health System. Patrick leads the multi-site Contact Center operations with over 350 employees…
