The Theory and Practice of Mastering CX: Digital CX 2020

Businesses are adopting digital channels to optimize the CX however, when customer data on these channels are managed silos, the customer may experience a disconnect. Joining data from multiple systems can simplify technical infrastructure. In this session, discover a 360 view of how customers are engaging with you and unify your engagement channels for a seamless customer experience.

Session Recording : The Theory and Practice of Mastering CX: Digital CX 2020

Speakers:

Steffen Drillich

SVP Salesforce Europe, Persistent Systems

Steffen is the SVP Salesforce Europe at Persistent Systems. Previously, Steffen was the founder & CEO of youperience, a young and dynamic Salesforce partner with outstanding…

View bio

Yashraj Bhawsar,AVP for Salesforce Healthcare Solutions, Persistent Systems

Yashraj Bhawsar

AVP Salesforce Healthcare Solutions

Yashraj is the AVP, Salesforce Practice – Healthcare Solutions, at Persistent Systems. Yashraj has been with Persistent over 15 years in various senior roles. An alumnus of…

View bio

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com