The Theory and Practice of Mastering CX: Digital CX 2020

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  • Lendit fintech white logo

Businesses are adopting digital channels to optimize the CX however, when customer data on these channels are managed silos, the customer may experience a disconnect. Joining data from multiple systems can simplify technical infrastructure. In this session, discover a 360 view of how customers are engaging with you and unify your engagement channels for a seamless customer experience.

  • Improve your employee productivity by +10%
  • Improving customer acquisition and retention by +10%
  • Save 12% in integration costs


Steffen Drillich

SVP Salesforce Europe, Persistent Systems

Steffen is the SVP Salesforce Europe at Persistent Systems. Previously, Steffen was the founder & CEO of youperience, a young and dynamic Salesforce partner with outstanding…

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Yashraj Bhawsar,AVP for Salesforce Healthcare Solutions, Persistent Systems

Yashraj Bhawsar

AVP Salesforce Healthcare Solutions

Yashraj is the AVP, Salesforce Practice – Healthcare Solutions, at Persistent Systems. Yashraj has been with Persistent over 15 years in various senior roles. An alumnus of…

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