The Theory and Practice of Mastering CX: Digital CX 2020
Businesses are adopting digital channels to optimize the CX however, when customer data on these channels are managed silos, the customer may experience a disconnect. Joining data from multiple systems can simplify technical infrastructure. In this session, discover a 360 view of how customers are engaging with you and unify your engagement channels for a seamless customer experience.
- Improve your employee productivity by +10%
- Improving customer acquisition and retention by +10%
- Save 12% in integration costs
Speakers:
Steffen Drillich
SVP Salesforce Europe, Persistent Systems
Steffen is the SVP Salesforce Europe at Persistent Systems. Previously, Steffen was the founder & CEO of youperience, a young and dynamic Salesforce partner with outstanding…
Yashraj Bhawsar
AVP Salesforce Healthcare Solutions
Yashraj is the AVP, Salesforce Practice – Healthcare Solutions, at Persistent Systems. Yashraj has been with Persistent over 15 years in various senior roles. An alumnus of…
