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The Theory and Practice of Mastering CX: Digital CX 2020

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Businesses are adopting digital channels to optimize the CX however, when customer data on these channels are managed silos, the customer may experience a disconnect. Joining data from multiple systems can simplify technical infrastructure. In this session, discover a 360 view of how customers are engaging with you and unify your engagement channels for a seamless customer experience.

Session Recording : The Theory and Practice of Mastering CX: Digital CX 2020

The Speakers:
Steffen-Drillich
Steffen Drillich

SVP Salesforce Europe,
Persistent Systems

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Yashraj-Bhawsar-circle-photo
Yashraj Bhawsar

AVP Salesforce Healthcare Solutions

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Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com