Digital Banking CX In A Post-Covid-19 World

2020 Special Report Series

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At the same time neo and challenger banks are disrupting financial services by providing innovative digital experiences, traditional institutions are still dealing the repercussions of branch closures and customer concerns about visiting a branch. In response, banks and credit unions are focused on delivering the digital experiences their increasingly technologically savvy customers demand.

The Digital Banking Customer Experience Market Trends Report by Customer Contact Week discusses why digital engagement has become so valuable to financial institutions, and provides actionable insights, including:

  • What the long-term benefits are to implementing seamless digital banking solutions
  • How the agility of digital banking saved the day amid COVID-19
  • The top 6 ways your brand should be implementing digital offerings today
Delivering on ever changing digital banking customer expectations requires an agile technology strategy that enables you to rapidly test and deploy new digital capabilities. A cloud based API centric approach enables financial institutions to compose the right solution at the right time by bringing together a digital mosaic of technologies – extending their existing systems with the latest fintech capabilities.

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