industry

Claims Lifecycle Management Automation

Improve customer loyalty through an unparalleled claims management experience while reducing costs and improving efficiency through automation.

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Insurance companies are always looking for ways to empower their employees to deliver better customer service with empathy. As more customers engage via digital channels, carriers are looking to improve the customer experience by streamlining operations, reducing manual processes, decrease exception handling and ultimately reduce costs.

With Persistent’s Claims Automation Solution, claims cycle time can be reduced from days to hours, or even minutes. Using Artificial Intelligence and Machine Learning models, businesses can deliver end to end digital customer experiences from First Notice of Loss (FNOL) to real time tracking and direct fund transfers.

Benefits

Persistent Claims Automation Solution leverages cognitive automation for document processing and complex decision and digital workflows to improve business metrics such as auto adjudication rates and loss ratios. With increased efficiency in touchless claims and reduced cycle times, businesses are empowered to achieve complete automation with a management dashboard with data-driven insights.

  • Improved customer and agent experience
  • Decreased turnaround times (TAT) for claims processing
  • Improve Straight Through Processing (STP) percentages and fraud detection
  • Reduced cost of operations and back office processing
Client Success

Vermont Mutual Transforms Policy Issuance & Underwriting

One of the oldest insurance carriers in the US modernizes their policy underwriting platform using Appian BPM.

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Client Success

Business Modernization across Insurance Product Lines

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Client Success

Optimized Claims and Administration process achieves 22% cost reduction

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Client Success
Client Success Story -Vermont Mutual transforms Policy Issuance & Underwriting

Vermont Mutual Transforms Policy Issuance & Underwriting

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Client Success
Client Success Story - Business Modernization for a Large Insurance Company

Business Modernization across Insurance Product Lines

Learn more

Client Success
Client Success Story - Independent Insurance Claims Management

Optimized Claims and Administration process achieves 22% cost reduction

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Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com