Client Success

Improved customer experience though optimized operations.
Specialty insurance provider play a key role in transforming the digital experience for customers across the industry. To compete in as digital first world, they must transform their legacy applications and business processes to deliver a seamless and efficient customer experience.
At Persistent, we help organizations succeed in a highly competitive industry environment by meeting growing customer expectations for digital engagement and optimizing operations to reduce costs. Our approach enables you to leverage your existing IT investments, extend their capabilities and optimize processes with cutting-edge, cloud-based technologies.
As a valued transformation partner for leading US Insurance specialty services organizations, our extensive experience in enterprise modernization and delivering digital business acceleration enables us to provide an accelerated transformation roadmap for our clients.
Improve customer loyalty through an unparalleled claims management experience while reducing costs and improving efficiency in the claims process through automation.
A digital insurance experience for customers, sales, service, and claims representatives with a 360-degree view of the policy holder.
Modernize Cloud applications, operations and infrastructure in banks and financial institutions to increase agility and reduce costs.
IT transformation and modernization to increase business agility and speed-to-market for large US-based Property & Casualty (P&C) Insurance Group.
Improve wellness and reduce costs of care by predicting the potential of future illness and delivering personalized wellness programs to…
Comprehensive claims and administration solution results in 22% cost reduction over 3 years.
Domain experience derived from delivering digital solutions to leading Insurance Carriers and Third Party Administers around the world.
Over 30 years of software and platform engineering experience, we leverage these insights to help clients build technology-driven solutions that deliver business results.
Established partnerships with leading platform and industry solution providers that enable you to build the right solution for today and the ability for innovate for tomorrow.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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