Client Success

A digital insurance experience for customers, sales, service, and claims representatives with a 360-degree view of the policy holder.
Today’s insurance customers not only expect but demand services to be available online and available via their preferred digital device. Additionally, legacy systems also limit agility and create challenges for scaling their business. With this changing customer behavior and expectations, insurance companies need to evolve, embrace digitization and move their customer relationship management (CRM) operations to the cloud to achieve the flexibility necessary to serve their customers wherever they are and whenever they want. In fact, insurance companies who have embraced digitization have seen an increase of 45% in their online insurance Sales during the global pandemic.
For over 20 years, Persistent has been delivering value to the insurance sector through reliable software delivery, an innovative mindset and ready to use accelerators including Insurance Solutions built on Salesforce.
Persistent’s Digital Insurance Solutions integrates with business rule engines and underwriting systems to offer transformed digital experiences such as orchestrated marketing journeys, digital policy illustration and quoting, predictive insights and 360-degree view of policy holders.
Utilized Salesforce to modernize the sales process and deliver growth.
Simplification of communication between partners and employees by setting up a central management tool...
Persistent Systems partnered with a leading global reinsurer to implement a central CRM solution to...
Services
Digital Strategy & Design
CX Transformation
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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