Client Success
CX Strategy
Move beyond a “one size fits all” approach to sales, marketing and service.
Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.
Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.
Offerings & Solutions
CX Digital Strategy
Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.
Experience Design
Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.
Process Re-engineering & Optimization
Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.
Client Success
A top children's hospital in the US seamlessly integrates its Salesforce Applications
Client Success
Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce
Why Persistent?
Extensive Salesforce Knowledge
Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.
Industry Solutions & Accelerators
With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.
Exceptional Delivery Excellence
With a 5 out of 5 CSAT Score and a global delivery model that delivers cost benefits for our customers.
Design Thinking & Incubation
Learn moreDesign Thinking & Incubation is a Comprehensive Digital Strategy Engagement. Click here to learn about our Digital Strategy Engagement.
News & Insights
Access our latest thought leadership and updates on CX Transformation.
View all Insights
Learn About Our Key Partners
Related Offerings & Solutions
Partners
Global Salesforce Practice
Experience Design
Design Thinking & Incubation
Industries
Banking, Financial Services & Insurance
Industries
Healthcare & Life Sciences
Services
Data-Driven Business & Intelligence
Industries
