CX Transformation Services

CX Strategy

Move beyond a “one size fits all” approach to sales, marketing and service.

Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.

Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.

Offerings & Solutions
CX Digital Strategy

Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.

Experience Design

Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.

Process Re-engineering & Optimization

Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.

Client Success

Pollozek delivers first-class, personalized shopping experiences, powered by Salesforce & Persistent

Read story

Client Success

How Persistent supported Simplyhealth in accelerating Digital Transformation with Salesforce Customer 360

Read story

Client Success

How Persistent supported La Confrérie des Domaines to revolutionize their operations with Salesforce

Read story

Client Success

Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce

Learn how Persistent equipped DELTA Machines with the right tools that took their CX to the next level.

Read story

Client Success

A top children's hospital in the US seamlessly integrates its Salesforce Applications

Learn more

Client Success

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

Our teams helped FAZ intelligently automate and generate new monetization strategies based on existing customer.

Read story

Client Success
Pollozek delivers first-class, personalized shopping experiences, powered by Salesforce & Persistent
pollozek logo

Pollozek delivers first-class, personalized shopping experiences, powered by Salesforce & Persistent

Read story

Client Success
Simplyhealth in accelerating Digital Transformation
cs simplyhealth logo

How Persistent supported Simplyhealth in accelerating Digital Transformation with Salesforce Customer 360

Read story

Client Success
 Persistent Services and Industries Listing
la confrerie logo

How Persistent supported La Confrérie des Domaines to revolutionize their operations with Salesforce

Read story

Client Success
 Persistent Services and Industries Listing
Delta Machines - Client Success

Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce

Read story

Client Success
Childers Hospital in America to Integrate Salesforce Applications for Managed Services

A top children's hospital in the US seamlessly integrates its Salesforce Applications

Learn more

Client Success
Digitally Transforming media powerhouse Frankfurter Allgemeine Zeitung| Persistent Systems
Frankfurter Allgemeine

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

Read story

Why Persistent?
Extensive Salesforce Knowledge

Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.

Industry Solutions & Accelerators

With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.

Exceptional Delivery Excellence

With a 5 out of 5 CSAT Score and a global delivery model that delivers cost benefits for our customers.

Dark Background Placeholder

Design Thinking & Incubation

Learn more

Design Thinking & Incubation is a Comprehensive Digital Strategy Engagement. Click here to learn about our Digital Strategy Engagement.

Learn more
News & Insights

Access our latest thought leadership and updates on CX Transformation.
View all Insights

CX World Tour 2021
Cultivating fruitful customer service experience through Chatbots
Persistent recognized as the leader for Salesforce Services
Salesforce Interaction Studio Partner- Persistent
Key CX Trends in NorAm: A CX Network & Persistent Guide
Employee Engagement & Experiences (3E) featuring Coles Supermarkets

Event

Persistent CX World Tour 2021-22

Learn more

Blog

Cultivating fruitful customer service experience through Chatbots

Learn more

Awards & Recognitions

Persistent cited as Leader in ISG’s Salesforce Ecosystem Partners 2021 Report for Salesforce Services in U.S.

Learn more

Award & Recognition

Persistent becomes an approved Salesforce Interaction Studio Partner

Learn more

Insights

A CX Network & Persistent Guide

Learn more

Webinar

On-demand Webinar – Build a roadmap for innovative Employee Engagement & Experiences (3E) featuring Coles Supermarkets

Learn more

Learn About Our Key Partners
Related Offerings & Solutions

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com